Overview
LOCATION:
Heathrow Airport
SHIFT PATTERN:
4 on 2 off
WORKING HOURS:
40 HOURS PER WEEK
PAY RATE:
£***** per hour
Main Duties & Responsibilities
To greet all passengers at the host desk ensuring that high standards of service are maintained.
The Host should ensure that they provide all passengers with legendary service, assess requirements of the passenger and allocate Customer Service Agent (CSA).
Working as a member of the Host team, you will also be responsible for assisting with leading the operation on a day-to-day basis in collaboration with the management team.
Ensuring team members assigned to the shift follow operational, quality, legislative and Company guidelines.
You will also be responsible to ensure customers receive a positive, safe and enhancing experience whilst at Heathrow Airport.
To man the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.
Ensure that all passengers are booked into the tracking and allocation system.
Ensure all jobs are allocated to the CSA\'s mobile device (PDA)
Ensure full customer service is provided to all passengers at each hosting point.
Ensure you fully adhere to the SLA times for all passengers both landside and airside.
Expedite a smooth
