At a Glance
- Tasks: Ensure safety and provide top-notch customer service at Walkergate Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Be the face of security while making a positive impact on visitors' experiences.
- Qualifications: Previous door supervisory experience preferred; a friendly attitude is essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
LOCATION: WALKERGATE SHOPPING CENTRE, DH1 1SQ
SHIFT PATTERN: Relief role, shifts to include throughout the week and weekends
PAY RATE: Competitive
This important role is the public face of the Door Supervisory Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the Venues, delivering first class customer focused service
- Carry out regular patrols of the Venues as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the Bars and Restaurants, proactively helping wherever opportunities arise
- Safeguard all the venues and Carparking areas are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Staff notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
Requirements
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard
- One team approach
- Previous Door Supervisory Experience preferred.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the Venue.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our website.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Door Supervisor in Durham employer: ABM
ABM is an exceptional employer that prioritises employee well-being and professional growth, offering a robust benefits package including mental health support and a cycle to work scheme. Our collaborative work culture fosters innovation and teamwork, making it an ideal environment for those looking to make a meaningful impact in facilities and operations management in the vibrant city of London. Join us to lead a dedicated team and enhance service standards while advancing your career in a supportive setting.
