Dual Services Manager

Overview

LOCATION: The Rock, Bury

SHIFT PATTERN: 5 out of 7 (including weekends)

WORKING HOURS: 42 hours per week

SALARY: £36,135.00 per annum

Role overview

As the Dual Services Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Bury Town Centre. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.

ABM Services operate in an honest and integral manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.

Key responsibilities

Contract Delivery

• To manage the delivery of the contract in line with company policies and procedures
• Foster and maintain excellent relationships with all parties on site including occupiers
• All items of expenditure are to be either agreed and approved by the client in an open book format
• Ensure that all administration requirements of the client are met correctly
• Attend and contribute the weekly management meeting with the client
• Promote the ABM and Client brand at all times
• Undertake any reasonable duties as requested to meet the needs of the client and ABM Support

Service

• Ensure any night/pm activity is correctly supervised and measured
• Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
• Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
• Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered
• Provide professional support to the business in service related matters and to the client in all contract matters
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non compliance is resolved in a professional manner with clear plans and next steps visible to all
• Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
• Support the client’s environmental objectives

Training & Compliance

• Ensuring all staff employed by ABM are competent to carry out their role
• Carry out daily audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times
• Manage recruitment, induction training, developing and retraining of staff, to include customer service training
• To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
• Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informed
• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client
• Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly basis
• Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards
• Ensure strict compliance to GDPR and associated regulations

People Management & HR

• Conduct return to work interviews and perform absence management processes as required
• Manage all aspects of the ABM colleagues including training, H & S, development and welfare at work
• Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures
• Ensure sufficient staff and equipment are available to meet all events requirements
• Ensure regular communication and engagement sessions are in place
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
• Ensure we maintain a “one team” approach with the facilities management team
• Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job
• To control the delivery of the staff rosters, completion of payroll and correct staffing levels ensuring compliance is maintained at all times
• Prioritize all incidents ensuring all key personnel are kept fully informed at all times and manage the incident and accident reporting procedures
• Deliver excellent leadership, communication and motivation to the site based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved

Required skills and experience

• Ability to compile clear and concise written reports
• Budget management skills
• Problem solving and decision-making skills
• Ability to manage resources
• Leadership skills which will include the ability to effectively manage change
• Computer skills, specifically in relation to using Outlook and Word
• Good time management and prioritisation skills
• SIA Door Supervisor and CCTV license holder required
• Proven Leadership skills and ability to take responsibility
• Excellent Communication skills
• Excellent Interpersonal skills
• Ability to show initiative and responsibility
• IOSH Qualification Desirable
• Security Qualified (SIA) and Knowledge of industry best practice
• Proven track record of dealing with customers
• Good working Knowledge of Cleaning & Support Service Industry
• Experience of Security Services is preferred
• High Level of Numeracy and Literacy
• Ambitious
• Flexible approach

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Resources on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our page.

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.