At a Glance
- Tasks: Engage with visitors, ensure safety, and provide top-notch customer service in a shopping centre.
- Company: Join ABM, a global leader in integrated facility services dedicated to a cleaner, healthier world.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for additional hours and a commitment to diversity and inclusion.
- Why this job: Be the face of security while making a positive impact in a vibrant community environment.
- Qualifications: CCTV/SIA Licenses required; professionalism and a friendly attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
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JOB TITLE: Dual License Security Officer
LOCATION: Oxford North
SHIFT PATTERN: 4 on 4 off, 42 hours per week (Days & Nights)
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fullyalways informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
REQUIRED SKILLS AND EXPERIENCE
• CCTV/SIA Licenses are required
• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
#J-18808-LjbffrDual License Security Officer in Oxford employer: ABM
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as 24/7 GP access, mental health support, and a unique employee app for discounts and resources, team members in Oxford North can thrive both personally and professionally while contributing to a cleaner, healthier environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dual License Security Officer in Oxford
✨Tip Number 1
Familiarise yourself with the specific duties of a Dual License Security Officer. Understanding the key responsibilities, such as customer service and incident management, will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Showcase your interpersonal skills. Since this role involves interacting with visitors and tenants, be prepared to discuss examples of how you've provided excellent customer service in previous roles.
✨Tip Number 3
Highlight your experience with CCTV and SIA licensing. If you have relevant certifications or training, make sure to mention them, as they are crucial for this position.
✨Tip Number 4
Demonstrate your proactive approach. Be ready to share instances where you've taken initiative in past roles, especially in security or customer service settings, to show that you can handle the responsibilities of this job effectively.
We think you need these skills to ace Dual License Security Officer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Dual License Security Officer. Emphasise your customer service skills, security experience, and any relevant certifications like CCTV/SIA Licenses.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in previous roles and how you can contribute to maintaining a safe environment.
Highlight Key Skills:In your application, clearly outline key skills such as communication, vigilance, and the ability to handle emergencies. Use bullet points to make these stand out and ensure they relate directly to the job description.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial in a security role.
How to prepare for a job interview at ABM
✨Show Your Customer Service Skills
As a Dual License Security Officer, you'll be the face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers or clients in previous roles.
✨Demonstrate Proactivity
The role requires a proactive approach to security and customer service. Be prepared to discuss situations where you took initiative, whether it was identifying potential issues before they escalated or actively engaging with visitors to enhance their experience.
✨Understand the Importance of Communication
Effective communication is key in this role, especially when liaising with the control room and other team members. Be ready to explain how you ensure clear communication in high-pressure situations and provide examples of how you've successfully managed incidents in the past.
✨Highlight Your Relevant Certifications
Since CCTV/SIA licenses are required for this position, make sure to bring up your certifications during the interview. Discuss any relevant training you've completed and how it has prepared you for the responsibilities of a security officer.
