At a Glance
- Tasks: Lead growth and improvement initiatives across technical solutions, driving revenue and efficiency.
- Company: Join ABM, a global leader in integrated facility services with a commitment to sustainability.
- Benefits: Enjoy competitive salary, 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Dynamic role with opportunities for professional development and cross-functional collaboration.
- Why this job: Make a real impact by transforming business opportunities into profitable solutions.
- Qualifications: Senior experience in business growth and commercial improvement within technical services required.
The predicted salary is between 59400 - 72600 £ per year.
LOCATION: London
CONTRACT: Permanent, 40 hours per week, Mon - Fri 8:00-17:00
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
Lead profitable growth and business improvement across Technical Solutions, working as a senior partner to the VP Operations. Turn business priorities into opportunities that increase revenue, improve margin and strengthen our ability to deliver. The remit covers growth within existing accounts, targeted opportunities beyond the current client base, and improvements to delivery models and commercial performance. It extends across technical services, specialist services, projects and lifecycle solutions. Own the agreed growth and improvement programme from opportunity identification through business case, conversion or implementation, and verification of results. Bring commercial judgement and client understanding to decisions, drawing on technical expertise across ABM.
KEY RESPONSIBILITIES
- Leadership and Governance: Operate across divisions with the VP's mandate to convene opportunity reviews, challenge assumptions and agree actions, owners and deadlines with Divisional Directors and functional leads. Work independently within agreed strategic priorities and delegated authority. Recommend investment, resource allocation and bid or no-bid decisions; upscale unresolved barriers and material risks to the VP. Lead cross-functional initiatives through influence and agreed delivery responsibilities. Partner with Sales on market targeting and opportunity ownership; with Commercial and Finance on profitability and benefits; and with Operational Performance, Procurement and Technical Compliance on implementation.
- Existing Account Growth and Client Development: Develop account growth plans with Divisional Directors and account teams, grounded in client priorities, estate needs, investment plans and contractual scope. Identify unmet needs and develop opportunities in additional services, asset lifecycle, M&E projects, compliance improvement and energy performance. Lead senior client discussions and progress qualified opportunities to commercial proposals and conversion.
- Strategic Solutions and External Growth: Develop and execute a focused market plan with Sales, identifying sectors and prospective clients where ABM has a credible proposition and the capacity to deliver profitably. Build senior relationships and routes to market beyond core accounts, including appropriate partnerships and frameworks. Test client demand before committing significant bid or specialist resource. Lead solution development for agreed opportunities, bringing together technical, operational and commercial specialists.
- Efficiency and Margin Improvement: Work with Divisional Directors, Finance and Operational Performance to identify where costs, utilisation, delivery choices or commercial leakage constrain profitability. Develop business cases for self-delivery, specialist service lines, better use of resources and supplier changes with the relevant operational and procurement owners. Evaluate the full economics of each proposal, including investment, mobilisation, capability, ongoing costs, delivery risk and scalability.
- Execution and Performance Management: Maintain one prioritised view of growth and improvement opportunities, with value, expected margin, stage, probability, accountable owner, next action and delivery date. Use account performance, asset and financial information to target action. Work with Operational Performance to improve the usefulness of management information rather than create parallel reporting systems.
REQUIRED SKILLS AND EXPERIENCE
- Senior experience in solutions development, business growth or commercial business improvement within technical FM, engineering services, projects or the built environment.
- Evidence of converting complex client requirements into profitable work, with personal accountability for the commercial result and continuity into delivery.
- Experience leading cross-functional change across multiple accounts or business areas, influencing senior operational leaders without relying on direct reporting lines.
- Strong understanding of P&L, gross profit, operating profit, cash implications and investment appraisal.
- Ability to assess technical service propositions and delivery constraints, engage specialists effectively and translate their advice into commercially sound decisions.
SUCCESS BEHAVIORS
- Commercial ownership: follows opportunities through to conversion and realised benefit; takes responsibility for progress and acts when delivery slips.
- Constructive challenge: tests assumptions with evidence, addresses difficult issues directly and holds senior colleagues to agreed actions while maintaining trust.
- Client understanding: connects our proposals to the client's operating priorities and investment decisions; recognises when an opportunity is not right for either party.
- Strategic judgement: prioritises work with meaningful potential, balances near-term returns with repeatable growth and stops low-value activity.
- Influence and collaboration: secures commitment across functions, shares credit and works through clear ownership rather than creating competing structures.
- Integrity and practicality: represents capability honestly, respects governance and builds solutions that operational teams can sustain.
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
ABOUT US
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Director of Growth & Business Improvement employer: ABM
ABM is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a competitive salary and comprehensive benefits including 24/7 GP access, mental health support, and a unique employee app for perks and resources, ABM fosters an inclusive environment where team members can thrive. Located in TW6 2SF, the hybrid work model allows for flexibility while engaging in meaningful projects within the Transport & Aviation sector, making it an ideal place for those seeking impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Growth & Business Improvement
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Growth & Business Improvement at ABM!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ABM or be willing to refer you for that Director of Growth & Business Improvement position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ABM who’s on the lookout for their next Director of Growth & Business Improvement star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Growth & Business Improvement role at ABM!
We think you need these skills to ace Director of Growth & Business Improvement
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ABM. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ABM
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ABM. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
