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- Tasks: Patrol the shopping centre, monitor security systems, and assist customers.
- Company: Join ABM, a leading provider of integrated facility services.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Make a difference by ensuring safety and providing excellent customer service.
- Qualifications: SIA licence preferred; strong communication and observational skills required.
- Other info: Flexible shifts with opportunities for career growth in a diverse environment.
Location
The Forge
Pay Rate
£12.59 per hour
Shift Pattern
Weekdays and weekends, 24 hours per week
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
Job Purpose
To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public.
Key Responsibilities
Patrol Duties
- Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces.
- Monitor for suspicious behaviour, theft, vandalism, or other criminal activity.
Surveillance Monitoring
- Operate CCTV and other security systems.
- Identify potential security risks and respond accordingly.
Incident Response
- Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft).
- Report and record incidents accurately and in a timely manner.
- Liaise with emergency services when required.
Customer Service
- Provide directions and assistance to visitors.
- Assist with lost children or vulnerable individuals.
- Support retailers and staff with security concerns.
Access Control
- Monitor and control access to restricted areas.
- Check deliveries and contractor credentials.
Health & Safety
- Monitor and report hazards.
- Ensure compliance with safety procedures during evacuations drills.
Reporting
- Complete daily occurrence logs and incident reports.
- Maintain records of inspections, patrols, and incidents.
Key Skills and Attributes
- Strong observational skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to stay calm under pressure and handle conflict professionally.
- Physical fitness and the ability to be on foot for extended periods.
- Basic computer skills (for CCTV, report writing, etc.).
Qualifications and Requirements
- Valid SIA licence (UK-specific; equivalent in other countries).
- Previous experience in a security role is preferred.
- First Aid certification (desirable).
- DBS/Criminal background check clearance (depending on jurisdiction).
- Knowledge of emergency procedures and health & safety regulations.
Typical Shift Patterns
- May include day and night shifts, weekends, and holidays.
- Rotating shifts depending on operational needs.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support a crisis.
For more information about ABM’s benefits, visit our careers page.
About us
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Customer Service Officer employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ABM and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the key responsibilities listed in the job description.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. A smart appearance can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Officer. We want to see how you can contribute to maintaining a safe and secure environment at The Forge!
Show Off Your Communication Skills: Since this role involves assisting the public and liaising with emergency services, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this!
Highlight Relevant Experience: If you've got previous experience in security or customer service, make it shine! We love seeing how your background can help you excel in this position, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at ABM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with key tasks like patrolling, monitoring CCTV, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, you'll need to interact with the public and handle various situations. Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully communicated or resolved conflicts, as these will be great to share during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a lost child or a security threat. Prepare by thinking through how you would respond calmly and effectively. This shows your ability to stay composed under pressure, which is crucial for this role.
✨Highlight Your Attention to Detail
The job requires strong observational skills and attention to detail. Be ready to discuss times when your keen eye helped prevent an issue or improve a situation. This will reinforce your suitability for maintaining safety and security within the shopping centre.
