At a Glance
- Tasks: Assist passengers with check-in, baggage processing, and boarding.
- Company: Join Blue Handling at Stansted Airport, supporting Ryanair.
- Benefits: Competitive salary, 26 days leave, training, and discounts.
- Other info: Enjoy flexible shifts and a dynamic work environment.
- Why this job: Kickstart your aviation career with full training and growth opportunities.
- Qualifications: No experience needed; just a passion for customer service.
The predicted salary is between 27922 - 27922 £ per year.
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
Exciting new roles. Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation. Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
Requirements:
- Able to provide excellent customer service to our passengers
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
- 224 Hours leave per year (Equivalent of 26 Days)
- Full training and uniform supplied
- Regular promotion opportunities before each new season (due to projected growth)
- Discounted airport shopping, food and beverage with a Stansted Airport ID
- Free staff car parking
- Discounted commuter travel for public transport
- Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID. Apply today for an immediate interview and a start date to suit you!
Customer Service Agent (CSA) employer: ABM
Blue Handling is an exceptional employer, offering a dynamic work environment at Stansted Airport where you can kickstart your career in aviation. With a strong focus on employee growth, we provide comprehensive training, regular promotion opportunities, and a supportive team culture, alongside attractive benefits such as discounted airport shopping and free staff car parking. Join us to be part of a financially secure airline and enjoy a fulfilling role that makes a real difference to our passengers' travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (CSA)
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to securing that exciting role at Stansted Airport!
We think you need these skills to ace Customer Service Agent (CSA)
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role of Customer Service Agent. Mention why you’re excited about working at Stansted Airport and how you fit into our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the key responsibilities like assisting passengers, baggage processing, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure that passengers feel valued and supported.
✨Prepare for Shift Work Questions
This position involves a shift pattern, so be prepared to discuss your availability and how you manage working early mornings, late nights, and weekends. Show that you're flexible and ready to adapt to the demands of the job, as this is crucial for success in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for advancement, or what a typical day looks like for a CSA. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
