Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers at Liverpool Airport, ensuring a smooth journey from arrival to boarding.
- Company: ABM is a leading provider of integrated facility solutions, enhancing spaces globally.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Join a dynamic team, make a real impact, and gain valuable customer service experience.
- Qualifications: Previous customer service experience, excellent communication skills, and must be over 18.
- Other info: Flexible shifts, supportive environment, and opportunities for personal growth.
Location: Liverpool Airport
Shift Pattern: 4 on 2 off, 25 hours per week
Rate of pay: £12.21 per hour
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department atrecruitment@abm.com. We\’re here to help!
Purpose:
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
· Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
· Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
· Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
· Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
· Assist passengers that are transferring flights
· Communicate to the control and supervisor team recording any additional passengers.
· During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
· Use equipment safely and professionally.
· Provide manual lifting assistance as required.
· Record progress of the passenger using the Personal Digital Assistant issued.
· Be responsible for all Company equipment issued to you on a daily basis
· Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
· Provide legendary service to all passengers
· Wear uniform correctly
· Follow correct sign in/out process
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.
Required Experience for the Customer Service Agent role:
· Previous experience of primarily working within Customer Services ideally in a customer facing role
· The ideal candidate will have excellent communication skills
· Must have the right to work in the UK
· Must pass a DBS check
· Must be able to provide 5 years reference information
· Must be over 18 years of age
Desirable Skills for the Customer Service Agent role:
· Excellent communication & interpersonal skills
· Flexibility
· Innovative
· Achievement orientated
· Energy/Drive
· Courteous
· Patient and understanding
· Security Aware
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
#J-18808-Ljbffr
Customer Service Agent employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the airport layout and procedures. Knowing where key locations like security, passport control, and boarding gates are will help you feel more confident during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult situations or assist passengers with special needs, as this will show your understanding of the job's demands.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or team dynamics can show that you're genuinely invested in becoming a part of the team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a customer-facing role. Use specific examples that demonstrate your communication skills and ability to assist others.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the Customer Service Agent position at Liverpool Airport. Mention your passion for helping people and any relevant experiences that showcase your interpersonal skills.
Highlight Relevant Skills: In your application, emphasise skills such as flexibility, patience, and security awareness. These traits are particularly desirable for this role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ABM
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially those that involved direct interaction with customers. Share specific examples of how you handled challenging situations or provided exceptional service.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would communicate with passengers, especially during stressful situations.
✨Familiarise Yourself with Airport Procedures
Research common airport processes and procedures, as well as the specific responsibilities of a Customer Service Agent. This knowledge will help you answer questions more effectively and show your enthusiasm for the role.
✨Exude Patience and Understanding
Given the nature of the job, it's important to convey your ability to remain calm and patient, especially when dealing with passengers who may be anxious or distressed. Prepare examples that demonstrate your empathy and problem-solving skills.
