At a Glance
- Tasks: Ensure safety and provide top-notch customer service at the shopping centre.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the face of security, making a real difference in people's shopping experience.
- Qualifications: Must hold a valid SIA DS License; CCTV License is a plus.
The predicted salary is between 12 - 14 € per hour.
LOCATION: Manor Walks Shopping Centre
SHIFT PATTERN: 5 Days out of 7, 42 Hours per week
PAY RATE: £ per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!
ROLE OVERVIEW AND PURPOSE
The Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA DS License. SIA CCTV License desirable.
KEY RESPONSIBILITIES
- Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all the sites to ensure a safe and non-threatening environment for all visitors/tenants.
- Ensure all incidents are managed in accordance with site policies and procedures.
- Liaise with site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Able to record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, friendly, courteous, and helpful whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
ESSENTIAL SKILLS:
- Excellent written and verbal communication skills.
- Able to work unsupervised and take responsibility.
- Able to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Excellent observational skills.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
Security Officer in Cramlington employer: ABM
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Security Officer at Manor Walks Shopping Centre, you will benefit from comprehensive health support, flexible working arrangements, and access to exclusive employee perks, all while being part of a diverse team dedicated to creating safe and welcoming environments for visitors. With a commitment to innovation and sustainability, ABM empowers its employees to thrive in their roles and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Cramlington
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role like Security Officer. Make sure you look professional and approachable, as you'll be the face of the security team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference.
We think you need these skills to ace Security Officer in Cramlington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight your relevant skills and experiences that align with the job description, especially your customer service skills and ability to remain calm under pressure.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you articulate your fit for the role during the interview.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the public face of the security team. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to assist someone, as this will demonstrate your can-do attitude.
✨Stay Calm Under Pressure
The role requires you to remain calm in emergencies. Be ready to discuss times when you've had to handle stressful situations effectively. Highlight your ability to think on your feet and how you managed to keep things under control.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle specific security challenges. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
