At a Glance
- Tasks: Ensure safety and security at a busy shopping centre while providing excellent customer service.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts including days, nights, and weekends with opportunities for career growth.
- Why this job: Be the face of security, making a real difference in your community every day.
- Qualifications: SIA Door Supervisor Licence required; CCTV and First Aid qualifications are a plus.
LOCATION: Jackson Square Shopping Centre - Bishop's Stortford, CM23 3XH
SHIFT PATTERN: 8.5 hours per week + Cover. (Rota of days and nights including weekends)
PAY RATE: £14.63 PER HOUR
ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer, you will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role.
A Shopping Centre in Bishop's Stortford is a mixed enclosed and opened scheme with a mix of national brands, local independent traders and a main supermarket.
Key responsibilities:
- Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instructions.
- The prevention of accidents, injuries, crime, fire and damage by any cause to the Landlords & Tenants property.
- Follow the procedures detailed in the assignment instructions whilst paying strict regard to personal safety.
- Work inline with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures.
- Comply with the Data Protection Act.
- Provide a visible deterrent, reassuring the public.
- Aid in reducing crime.
- Ensure criminal offenders are apprehended and handed over to the local authorities if deemed safe and legal to do so.
- If necessary, attend court to give evidence.
- Maintain your personal notebook in accordance with PACE Act 1984.
- Undertake all duties in a safe and secure manner, taking into account personal safety and the safety of colleagues and the public.
- Provide an efficient, helpful and smart image at all times.
- Alert the Control room operator of any person thought to be suspicious in any way.
- Be vigilant for suspicious packages or parcels, and know the Client's Procedures for evacuation if required.
- Check the mall and building for potential fire hazards.
- Complete required patrols upon request from supervisor, including Car Park and basement.
- Monitor and check Toilet areas.
- Enforce Centres code of Conduct.
- Stop bicycles or skateboards being ridden through the mall.
- Check and support cleaners for spillages, full bins or other situations that require their attention.
- Keep the mess room clean and tidy.
- Challenge those entering the basement and ensure only authorised personnel are in the area.
- Do not permit deliveries through the mall after 09:00am or if the delivery poses risk to customers.
- Follow all reasonable instruction given by those supervising or managing your activities and/or area of work.
- Arrive for duty in good time and be ready for your shift start time.
- Maintain a neat appearance and dress in accordance with the ABM facility services dress code.
- Complete documents in line with site requirements.
- Escalate health and safety issues straight away to the control room.
- Report any accident or injury to shift running supervisor or senior member of the team.
- Take breaks as detailed by the shift running Supervisor.
- Advise Shared services manager should you need to leave site whilst on duty.
- Comply with absence reporting procedure.
- Follow correct opening and lock-up procedures and report any faults found on either task straight away.
- Always be courteous towards clients, tenants, customers and other employees.
- Record all incidents in the security DOB as well as in your personal pocket book.
- Complete Incident Reports for all reportable incidents to the required standard.
- Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances.
- Complete documentation with facts and not falsify any records kept.
- No accepting any gifts or gratuities as per the Business Conduct Policy.
- Using mobile phones while on duty is not permitted.
- Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions.
- Complete any other reasonable request set to you by your supervisor, Co-ordinator or Shared services manager.
- Interchanges with tenants are to be kept to a minimum, and always conducted in a professional manner.
Requirements:
The successful candidate must hold SIA Door Supervisor Licence and, CCTV and First Aid qualifications are desirable but not essential. The role requires a high degree of flexibility, with shifts covering both days and nights, including weekends. The successful candidate will provide cover for annual leave, sickness absence, training courses, and support during large events held within the Centre. Full flexibility is essential, as working hours and shift patterns will vary according to operational requirements.
Qualifications:
- Door Supervisor License (Required)
- CCTV License (Optional)
- First Aid Certificate (Optional)
Benefits:
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Online chat or telephone service for urgent support in a crisis.
For more information about ABM's benefits, visit our website.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Security Officer in Bishops Stortford employer: ABM
ABM is an exceptional employer that prioritises employee well-being and professional growth, offering a robust benefits package including mental health support and a cycle to work scheme. Our collaborative work culture fosters innovation and teamwork, making it an ideal environment for those looking to make a meaningful impact in facilities and operations management in the vibrant city of London. Join us to lead a dedicated team and enhance service standards while advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Bishops Stortford
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ABM. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Officer candidates.
✨Directly Apply to ABM
Don’t forget to apply for the Security Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ABM.
We think you need these skills to ace Security Officer in Bishops Stortford
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ABM. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ABM.
How to prepare for a job interview at ABM
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ABM.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ABM.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ABM.
