Facilities Manager in Belfast

Purpose: To lead the safe, compliant and cost-effective delivery of hard FM and utilities services across assigned Belfast sites, with accountability for operational performance, visual site presentation, cross-service quality assurance and effective team, client and commercial management.Job Title: Facilities Manager Location: Belfast Reporting to: Contracts ManagerShift Pattern: Monday to FridayContractual Hours: 39 Hours Probationary Period: 3 months ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services across a wide range of industries – from commercial office buildings to airports, hospitals, data centres, manufacturing plants and distribution centres, and more. ABM’s Purpose: To take care of people, spaces and places that are important to you. ABM’s Vision: To be the clear choice in the industries we serve through engaged people. ABM’s Mission: To make a difference, every person, every day.It is a role requirement that the job holder must fully comply with, promote and live ABM’s values: Respect Integrity Collaboration Innovation Excellence TrustKey ResponsibilitiesService Provision Lead reliable hard FM and utilities delivery, covering PPM, reactive response, statutory maintenance, critical assets and safe plant operation across assigned sites.Direct engineering teams and contractors, coordinate shutdowns and remedials, and improve asset reliability, CAFM accuracy and service performance without disrupting production.Maintain effective safety and compliance controls covering PTW, RAMS, isolations, competent appointments, audits, risk registers and corrective actions.Lead site incident response and escalation, support business continuity and ensure specialist advice and authorisations are used when required.Lead and develop site employees, setting clear standards for performance, conduct, attendance, competence and quality.Manage staffing, training and cover; agree grounds-work priorities with Soft Services Managers, who retain line management of grounds operatives.Act as the principal ABM operational contact for assigned sites, leading reviews and providing concise reports on performance, risks and priorities.Resolve client concerns, support contract-wide governance and provide delegated management cover within agreed authority and escalation limits.Manage delegated budgets, forecasts, purchasing and financial controls; provide accurate cost, risk and performance information.Challenge supplier performance, quotations and variations, identify value-for-money opportunities and support formal change control.Own the visual appearance and presentation of assigned sites through regular site audits; record issues, assign hard-services defects and refer soft-services concerns to the relevant Soft Services Manager for action.Maintain an in-depth understanding of the contracted soft-services scope; undertake independent second-level quality audits alongside Soft Services Managers, track corrective actions and escalate persistent shortfalls. Measure PPM, statutory and KPI/SLA performance Asset reliability and service improvement Compliance and audit performance Risk, incident and action close-out Team performance and developmentStaffing and service continuity Client feedback and reporting Resolution and escalation quality Budget and forecast control Supplier value and PO compliance Site appearance and audit standards Soft-services quality and action close-outRequirements HNC/HND, degree or equivalent in engineering, building services or FM; alternatively a recognised trade qualification with substantial senior FM leadership experience. At least five years in technical FM, engineering or utilities operations, with demonstrable people leadership in an industrial, critical or regulated environment.Sound understanding of PPM, reactive maintenance, statutory compliance, PTW, safe systems of work and CAFM.Proven ability to manage site teams, subcontractors, client relationships and operational reporting.Experience in budgets, purchasing, quotation review, financial control and use of Microsoft 365 applications.Strong communication and decision-making skills; full driving licence and ability to work across sites and support out-of-hours escalation as required. Desired Experience / Qualifications NEBOSH, IOSH or equivalent demonstrable health and safety competence.Membership of, or professional development through, IWFM, IET, CMI or another relevant professional body. Experience in contract finance, lifecycle planning, projects, service transitions, business continuity or major incidents.Leadership Profile Visible, accountable leader who takes ownership and makes proportionate decisions. Develops capable teams and maintains a strong customer, safety and service focus. Challenges existing arrangements constructively and delivers practical improvement.