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- Tasks: Engage with visitors, ensuring safety and delivering top-notch customer service.
- Company: Join ABM, a global leader in facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Be the face of security, making a real difference in a vibrant shopping environment.
- Qualifications: SIA and CCTV licenses required; First Aid training is a plus.
- Other info: Flexible shifts with opportunities for career growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: MCARTHUR GLEN - ASHFORD
SHIFT PATTERN: 5 days on, 4 days off. Various shift lengths between 8 and 12 hours, 42 HOURS PER WEEK
PAY RATE: £13.45 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all sites to ensure a safe and non-threatening environment for all visitors/tenants.
- Ensure all incidents are managed in accordance with site policies and procedures.
- Liaise with the site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated, aim high and achieve.
- To respect all staff and visitors within the shopping centre.
- SIA and CCTV license essential.
- First Aid Training.
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Online chat or telephone service for urgent support in a crisis.
ABOUT ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Ashford employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the team. Think of scenarios where you might need to interact with visitors and rehearse how you'd handle them with professionalism and courtesy.
✨Tip Number 3
Be proactive during your interview! Show that you can take ownership of situations by discussing times when you've gone above and beyond to ensure safety or customer satisfaction. This will highlight your can-do attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Security Officer in Ashford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description, like customer service and security protocols. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Role
Familiarise yourself with the key responsibilities of a Security Officer. Understand the importance of customer service and how to interact positively with visitors. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Skills
Highlight your relevant skills, such as your SIA and CCTV licenses, First Aid training, and any experience in security or customer service. Be ready to provide examples of how you've used these skills in past roles to ensure safety and support for others.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies and manage incidents. Think of specific situations where you had to take ownership and act quickly. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Team Spirit
Since this role requires a one team approach, be prepared to discuss how you work collaboratively with others. Share examples of how you've contributed to a team environment and supported colleagues in achieving common goals.