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- Tasks: Assist passengers with special needs throughout their airport journey.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic environment.
- Why this job: Make a real difference in people's travel experiences every day.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 12 - 14 £ per hour.
LOCATION: Aberdeen Airport
SHIFT PATTERN: 6 on 3 off, 40 hours per week
CONTRACT: fixed term until end of October
PAY RATE: £ per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!
ROLE OVERVIEW AND PURPOSE
To assist passengers requiring special assistance throughout their airport journey.
KEY RESPONSIBILITIES
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.
REQUIRED SKILLS AND EXPERIENCE
- Previous experience of primarily working within Customer Services ideally in a customer facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
Desirable Skills for the Customer Service Agent role:
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Passenger Service Agent in Aberdeen employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent in Aberdeen
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. First impressions matter, especially in a customer-facing role like a Passenger Service Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ABM.
We think you need these skills to ace Passenger Service Agent in Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Passenger Service Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about assisting passengers, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to show us you can connect with people easily. Remember, we’re looking for someone who can provide legendary service!
Be Honest About Your Experience: Don’t be shy about sharing your previous customer service roles. Whether it’s face-to-face or over the phone, let us know how your past experiences have prepared you for this position. We appreciate honesty and want to understand your journey!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process right there!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Service Agent. Familiarise yourself with the tasks like assisting passengers through security and handling special requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires excellent communication, be prepared to demonstrate your interpersonal skills during the interview. Think of examples from your past experiences where you successfully assisted customers or resolved issues. This will highlight your ability to provide legendary service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as dealing with delays or assisting passengers with special needs. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even if the interview is casual, dressing smartly shows professionalism and respect for the role. Since you'll be wearing a uniform, consider how you can reflect that commitment to appearance in your interview attire. It sets a positive tone right from the start!