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- Tasks: Ensure safety and security while providing excellent customer service at a vibrant shopping centre.
- Company: Join a leading security team at London Designer Outlet, Wembley.
- Benefits: Competitive pay, 24/7 GP access, mental health support, and fitness programmes.
- Other info: Flexible shift patterns with opportunities for personal growth and teamwork.
- Why this job: Be the friendly face that keeps visitors safe and happy in a dynamic environment.
- Qualifications: Must have a valid SIA Door Supervisor Licence and strong communication skills.
The predicted salary is between 13 - 16 ÂŁ per hour.
LOCATION: London Designer Outlet, Wembley HA9 0PA
SHIFT PATTERN: 4 on / 4 off
WORKING HOURS: 42 HOURS PER WEEK
PAY RATE: ÂŁ15.60 PER HOUR
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!
Role Overview and Purpose
The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.
Key Responsibilities
- Customer Service & Public Engagement
- Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
- Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
- Maintain a smart, professional appearance befitting the company and site standards at all times.
- Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
- Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
- Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
- Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.
- Respond promptly and effectively to all security issues, incidents, and emergencies.
- Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution.
- Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents.
- Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times.
- Demonstrate sound judgement and the ability to think and act quickly under pressure.
- Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour.
- Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies.
- Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards.
- Adhere to radio protocols and communication procedures at all times.
- Work closely with the Environmental Services Team to deliver a “one team” approach across the site.
- Highlight opportunities for improved collaboration and service delivery.
- Complete all mandatory and additional training as requested by the line manager.
- Undertake any other reasonable duties required to meet the operational needs of the business.
- Be available to cover at least one additional shift per month, where required, to support absence or annual leave.
Job Requirements
- Essential
- Valid SIA Door Supervisor Licence.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to remain calm and decisive in emergency or high-pressure situations.
- Good organisational skills, flexibility, and reliability.
- Professional appearance and demeanour at all times.
- Good knowledge of the local area.
- SIA CCTV Licence.
- Experience operating fire alarm systems in a busy public environment.
- First Aid qualification.
Personal Attributes
- Proactive and solution-focused approach.
- High levels of integrity, discretion, and professionalism.
- Strong awareness of human behaviour and situational risk.
- A team player who can also work confidently using own initiative.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app.
Security Officer (Hiring Immediately) in Wembley employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer (Hiring Immediately) in Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. A smart appearance not only boosts your confidence but also shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Officer (Hiring Immediately) in Wembley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements or skills if it helps readability. We appreciate straightforward communication, especially in a role that requires excellent verbal and written skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like customer service, incident management, and patrol duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or handled difficult situations. This will highlight your ability to remain calm and professional under pressure, which is essential for this role.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking smart and professional. This not only reflects your understanding of the role but also shows that you take pride in your appearance, which is important for a front-facing position like this.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Think about potential incidents you might face as a Security Officer and how you would respond. Practising these responses will help you feel more confident and ready to impress during the interview.