At a Glance
- Tasks: Ensure safety and security while providing excellent customer service at a vibrant shopping centre.
- Company: Join a leading security team at London Designer Outlet, Wembley.
- Benefits: Competitive pay, 24/7 GP access, mental health support, and fitness programmes.
- Other info: Flexible shift patterns with opportunities for personal growth and teamwork.
- Why this job: Be the friendly face that keeps visitors safe and happy in a dynamic environment.
- Qualifications: Must have a valid SIA Door Supervisor Licence and strong communication skills.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: London Designer Outlet, Wembley HA9 0PA
SHIFT PATTERN: 4 on / 4 off
WORKING HOURS: 42 HOURS PER WEEK
PAY RATE: £15.60 PER HOUR
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!
Role Overview and Purpose
The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.
Key Responsibilities
- Customer Service & Public Engagement
- Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
- Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
- Maintain a smart, professional appearance befitting the company and site standards at all times.
- Security & Patrol Duties
- Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
- Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
- Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
- Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.
- Incident & Emergency Management
- Respond promptly and effectively to all security issues, incidents, and emergencies.
- Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution.
- Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents.
- Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times.
- Demonstrate sound judgement and the ability to think and act quickly under pressure.
- Monitoring, Reporting & Compliance
- Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour.
- Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies.
- Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards.
- Adhere to radio protocols and communication procedures at all times.
- Teamwork & Continuous Improvement
- Work closely with the Environmental Services Team to deliver a “one team” approach across the site.
- Highlight opportunities for improved collaboration and service delivery.
- Complete all mandatory and additional training as requested by the line manager.
- Undertake any other reasonable duties required to meet the operational needs of the business.
- Be available to cover at least one additional shift per month, where required, to support absence or annual leave.
Job Requirements
- Essential
- Valid SIA Door Supervisor Licence.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to remain calm and decisive in emergency or high-pressure situations.
- Good organisational skills, flexibility, and reliability.
- Professional appearance and demeanour at all times.
- Good knowledge of the local area.
- Desirable
- SIA CCTV Licence.
- Experience operating fire alarm systems in a busy public environment.
- First Aid qualification.
Personal Attributes
- Proactive and solution-focused approach.
- High levels of integrity, discretion, and professionalism.
- Strong awareness of human behaviour and situational risk.
- A team player who can also work confidently using own initiative.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app.
Security Officer (Hiring Immediately) in Wembley employer: ABM UK
At ABM, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Security Officer at the London Designer Outlet, you will enjoy competitive pay, flexible shift patterns, and access to a range of benefits including mental health support and a cycle to work scheme, all while working in a vibrant environment that values teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer (Hiring Immediately) in Wembley
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like ABM UK. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including ABM UK. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with ABM UK! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Security Officer (Hiring Immediately) in Wembley
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at ABM UK. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at ABM UK specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for ABM UK, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at ABM UK
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at ABM UK.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
