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- Tasks: Ensure safety and security while providing excellent customer service at a vibrant shopping centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Be the face of security in a dynamic environment and make a real difference.
- Qualifications: Valid SIA Door Supervisor Licence and strong communication skills required.
- Other info: Flexible shifts with opportunities for personal growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: London Designer Outlet, Wembley HA9 0PA
SHIFT PATTERN: 4 on / 4 off
WORKING HOURS: 42 HOURS PER WEEK
PAY RATE: £15.60 PER HOUR
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com.
Role Overview
The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.
Key Responsibilities
- Customer Service & Public Engagement
- Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
- Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
- Maintain a smart, professional appearance befitting the company and site standards at all times.
- Security & Patrol Duties
- Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
- Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
- Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
- Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.
- Incident & Emergency Management
- Respond promptly and effectively to all security issues, incidents, and emergencies.
- Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution.
- Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents.
- Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times.
- Demonstrate sound judgement and the ability to think and act quickly under pressure.
- Monitoring, Reporting & Compliance
- Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour.
- Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies.
- Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards.
- Adhere to radio protocols and communication procedures at all times.
- Teamwork & Continuous Improvement
- Work closely with the Environmental Services Team to deliver a “one team” approach across the site.
- Highlight opportunities for improved collaboration and service delivery.
- Complete all mandatory and additional training as requested by the line manager.
- Undertake any other reasonable duties required to meet the operational needs of the business.
- Be available to cover at least one additional shift per month, where required, to support absence or annual leave.
Job Requirements
- Essential
- Valid SIA Door Supervisor Licence.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to remain calm and decisive in emergency or high-pressure situations.
- Good organisational skills, flexibility, and reliability.
- Professional appearance and demeanour at all times.
- Good knowledge of the local area.
- Desirable
- SIA CCTV Licence.
- Experience operating fire alarm systems in a busy public environment.
- First Aid qualification.
Personal Attributes
- Proactive and solution-focused approach.
- High levels of integrity, discretion, and professionalism.
- Strong awareness of human behaviour and situational risk.
- A team player who can also work confidently using own initiative.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Resources on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Security Officer in Wembley employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and the London Designer Outlet. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle high-pressure situations, as these are key for a Security Officer role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where appearance is important. A polished look shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Security Officer in Wembley
Some tips for your application 🫡
Show Your Customer Service Skills: As a Security Officer, you'll be the face of our team. Make sure to highlight any previous experience in customer service or public engagement in your application. We want to see how you can bring that welcoming vibe to our environment!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention specific responsibilities and skills that match the role, like your ability to stay calm under pressure or your strong communication skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key duties like customer service, incident management, and patrol duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication is crucial. During the interview, practice clear and concise responses. You might be asked how you would handle a difficult situation or communicate with visitors. Use examples from your past experiences to demonstrate your ability to engage effectively with people.
✨Demonstrate Situational Awareness
Be prepared to discuss how you would respond to various security scenarios. Think about times when you've had to stay calm under pressure or make quick decisions. Highlight your situational awareness and problem-solving skills, as these are essential for maintaining safety and security.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally during the interview. Dress smartly and maintain a professional appearance, as this reflects the standards expected of a Security Officer. It shows that you take the role seriously and are ready to represent the company well.
