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- Tasks: Be the friendly face of security, ensuring safety and top-notch customer service.
- Company: Join ABM, a global leader in integrated facility services.
- Benefits: Earn £13.39 per hour with perks like discounts, mental health support, and a cycle to work scheme.
- Other info: Flexible shift patterns and opportunities for career growth await you!
- Why this job: Make a real difference in a dynamic environment while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 11 - 16 £ per hour.
The Howard Centre, London
SHIFT PATTERN: 4 Days 7am - 7pm, 4 off, 4 Nights 7pm - 7am, 42 Hours per week
PAY RATE: £13.39 per hour
This important role is the public face of the Security Team. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
Support: Online chat or telephone service for urgent support in a crisis
Security Officer - Immediate Start (Permanent) in Welwyn Garden City employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Immediate Start (Permanent) in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research ABM and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Officer - Immediate Start (Permanent) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Officer role. Highlight any relevant experience in security or customer service, and don’t forget to mention your ability to handle incidents and work as part of a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for providing excellent customer service and how you can contribute to the safety and security of The Howard Centre.
Showcase Your Skills: In your application, be sure to showcase your skills in monitoring, surveillance, and incident management. We want to see that you understand the importance of these skills in maintaining a secure environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need support, we’re just an email away at recruitment@abm.com.
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the public face of the Security Team, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond to assist customers or resolve issues. This will demonstrate your ability to provide first-class service, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific security incidents or customer interactions. Think through potential scenarios and how you would respond, keeping in mind the importance of following site policies and procedures. Practising these responses can help you feel more prepared and less anxious during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.