At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team committed to inclusion and support.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in creating a safe environment for everyone.
- Qualifications: Must have a valid SIA Licence and a positive, team-oriented attitude.
The predicted salary is between 28000 - 30000 £ per year.
LOCATION: SADDLERS CENTRE
SHIFT PATTERN: 3/4 shifts per week, 42 hours per week (Nights, Days if required with ample notice)
PAY RATE: £13.50 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential, and exemplary standards of Security and Customer Service must always be provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants, delivering first class customer focused service
- Carry out regular patrols as detailed in the site assignment instructions, being proactive
- Continuously look for opportunities to assist visitors
- Safeguard the site to provide a safe, non-threatening environment
- Ensure incidents are managed in accordance with site policies and procedure
- Proactively liaise with site control room and support colleagues
- Report unsecure areas to the Control Room immediately
- Record/log all non-conformances and emergencies with control room operatives
- Deal efficiently and effectively with all emergencies, keeping the team informed
- Monitor and identify suspect individuals; log and report incidents per site/company policies
- Maintain vigilance and manage unauthorised access by banned individuals
- Adhere to radio procedures
- Record all events/incidents correctly in the Security Officer notebook
- Perform any other reasonable duties to meet business needs
- Support line manager with other tasks as requested
- Respond timely to all security issues and events
- Complete all training requirements as requested
- Be available to cover at least one additional shift per month if requested
REQUIRED SKILLS AND EXPERIENCE
- Professional, pleasant, friendly, courteous, and helpful at all times
- Team approach
- Take ownership of situations; ensure tasks are completed or escalated
- Stay motivated, aim high, and achieve
- Respect all staff and visitors
DOCUMENTS/INFORMATION REQUIRED
- Valid SIA Licence
- 5-year checkable background check
- Documentation to demonstrate eligibility to work within the UK
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work: discounts, gift cards, cashback, and exclusive offers; resources on family, health, money, work; online chat or telephone urgent support
EEO STATEMENT
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Walsall employer: ABM UK
At ABM, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Our Security Officers at Saddlers Centre benefit from comprehensive training, access to mental health support, and a range of perks designed to enhance both personal and professional development. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about security roles. A personal recommendation can make all the difference in landing that interview.
✨Tip Number 2
Be ready for the unexpected! Prepare for common interview questions but also think on your feet. You might get asked how you'd handle specific security scenarios, so have some examples up your sleeve.
✨Tip Number 3
Show off your customer service skills! As a Security Officer, you'll be the face of the team. Highlight any experience you have in dealing with the public and how you’ve handled tricky situations with a smile.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Security Officer in Walsall
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight relevant skills and experiences that match the job description, like your customer service skills and ability to handle emergencies. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so we can quickly see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like interacting with visitors and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong focus on customer service, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for someone. This will highlight your ability to maintain a professional and friendly attitude.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Practice answering questions about dealing with emergencies or managing unauthorised access. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, as it reflects your understanding of the role's importance. Also, plan to arrive early to show that you’re reliable and respect the interviewer's time. It sets a positive tone right from the start!
