At a Glance
- Tasks: Ensure safety and provide top-notch customer service in a vibrant shopping centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be the face of security, making a real difference in people's shopping experience.
- Qualifications: Must have a valid SIA Licence and a friendly, professional attitude.
The predicted salary is between 28000 - 35000 £ per year.
LOCATION: SADDLERS CENTRE
SHIFT PATTERN: 3/4 shifts per week, 42 hours per week Nights (days if required with ample notice given)
PAY RATE: £13.50 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
DOCUMENTS/INFORMATION REQUIRED:
- Valid SIA Licence
- You will need a 5-year checkable background
- Provide documentation which demonstrates your eligibility to work within the UK
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Nights Security Officer in Walsall employer: ABM UK
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, team members at Saddlers Centre can thrive in a dynamic environment while ensuring safety and customer satisfaction. Join us to be part of a diverse team dedicated to creating safer, more efficient spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Security Officer in Walsall
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Nights Security Officer, you'll be the face of the security team. Think of scenarios where you might need to interact with visitors and rehearse how you'd handle them with professionalism and courtesy.
✨Tip Number 3
Be proactive during your interview! Show that you can take ownership of situations by discussing times when you've gone above and beyond to ensure safety or customer satisfaction. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team at ABM. Don’t miss out on this opportunity!
We think you need these skills to ace Nights Security Officer in Walsall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with the key responsibilities of the Nights Security Officer role. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM UK
✨Know Your Role
Familiarise yourself with the key responsibilities of a Nights Security Officer. Understand the importance of customer service and how to interact positively with visitors. This will help you demonstrate your proactive approach during the interview.
✨Showcase Your Professionalism
During the interview, embody the professional and courteous attitude expected in this role. Use examples from your past experiences where you maintained high standards of service, especially in challenging situations.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share instances where you took ownership of a situation or collaborated effectively with colleagues to resolve issues. This aligns with the 'one team approach' they value.
✨Prepare for Scenario Questions
Expect questions that assess your understanding of security protocols and emergency response. Prepare by thinking through potential scenarios you might face on the job and how you would handle them, showcasing your quick thinking and vigilance.
