Training Manager

Location: World Business Centre 3, Hounslow, TW6 2TA

Reporting To: Health & Safety Manager

Contract: Full Time, 40 hours per week, Permanent

Shift Pattern: Monday to Friday

Role Overview and Purpose: This role has the ability to directly impact business performance through interventions and initiatives that will impact ABM employees at Operational and Supervisory level.

Key Responsibilities:

• Ensuring the learning and development training records and "Skills Matrices" are properly input and updated and staff remain within compliance.
• Saving training records and necessary training paperwork to the pfile.
• Arranging driver vetting including DL checks and medicals and maintaining any associated documentation.
• Designing, implementation and completion of ABM training programmes, including PRM, Cobus, Driver/ADP and Required AvSec Training following ABM QA.
• Providing the Ramp Trainer with visible and "hands on" guidance & support for all learning.
• Ensuring appropriate policies, processes and manuals are incorporated into operational training material to ensure our operational employees are trained to carry out their job function.
• Deliver operational security training, inclusive of on the job training and mentoring.
• To provide feedback and additional support to address any areas of low performance.
• Create, amend and deliver aviation security courses, complete with associated paperwork, lesson plans, exercises, all in line with the necessary regulated bodies, CAA/Dft.
• Deliver H&S/Driving courses, complete with associated paperwork, lesson plans, exercises, all in line with the necessary regulated bodies, RoSPA/IOSH.
• Collaborating with internal and external stakeholders to facilitate new learning techniques, upgrades and enhancements to our training syllabus.
• Support the development and implementation of digital learning innovation.
• Identifying synergies with our customers and the business units to ensure best practice and a consistent approach to learning.
• During contract mobilization, work with the operational teams to deliver training requirements as agreed in the mobilization plan.
• Ensure effective communications within the operations team, including regular meetings to share training delivery plans and compliance figures.
• The post holder will be expected to work unsociable hours and bank holidays on some occasions to meet the operational training demands.
• Establish and maintain good relationships and lines of communication with client airlines, other airlines, BRS etc.
• Promote a culture of service excellence and maintain a professional image, both personally and corporately - champion legendary service.

People Management:

• Effectively manage, coach and mentor team to meet service level agreements.
• Responsible for ensuring absence management processes are effectively managed for direct reports.
• Escalating any absence to HR support and/or contract administrator should triggers be met.
• Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary.
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation) ABM & CAA requirements.

Requirements:

• Strong working knowledge of Learning within Aviation.
• Knowledge and familiarity of Safety, Operational, Compliance protocols.
• Experience in managing the full training cycle.
• Knowledge and experience of learning systems and L&D reporting.
• Excellent written and interpersonal skills.
• Robust, collaborative team player with the ability to engage at all levels.
• Output orientated and business focused.
• IT literacy and ability to quickly gain a working knowledge of new technology.
• Holder of a current Certified Instructor Number (CIN) under the category of "Ground".
• Holder of current UK Driving License with ability to gain RoSPA Advanced Driver Qualification.
• Carry out any reasonable task requested by the management team.

This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
• Search for resources and tools on topics ranging from family and life to health, money and work.
• Online chat or telephone service for urgent support in a crisis.

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

EEO Statement: ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.