Security Shift Manager in Tewkesbury

LOCATION: Cotswold Designer Outlet

SHIFT PATTERN: 4 on 4 off (06:00 - 18:00 2 days followed by 09:00 - 21:00 2 days followed by 4 off), 42 hours per week

PAY RATE: £15.50 per hour

Role Purpose

The Security Shift Manager is responsible for the day-to-day operational delivery of all Soft Services on shift, including security, housekeeping and Guest Services. Act as the on shift operational lead, ensuring safe, efficient and high-quality service delivery across the site. The role reports to the Shared Services Manager.

Main Duties

• Deliver all Soft Services operations on shift in line with the standards and direction set by the Shared Services Manager.
• Take full responsibility for the management and performance of security, housekeeping and Guest Services teams on shift ensuring that high standards are always achieved.
• Act as the primary decision maker on shift for Soft Services matters, ensuring a prompt, professional and well-coordinated response to incidents.
• Manage and resolve day-to-day operational issues, ensuring timely escalation to the Shared Services Manager where required.
• Act as a visible operational lead on the mall, providing clear direction, support and leadership to all Soft Services teams.
• Coach and mentor team members, supporting development, improving performance and encouraging progression.
• Monitor attendance and timekeeping, addressing issues in line with procedures and escalating where appropriate.
• Support recruitment activity, including interviews and onboarding of new team members.
• Promote a positive, inclusive and professional working environment in line with company values and policies.
• Oversee the implementation of the Emergency Response Plan, ensuring all team members are trained, confident and prepared.
• Maintain accurate records including incident reports, daily logs and clear shift handovers.
• Ensure full compliance with Health and Safety legislation, site procedures and company policies.
• Act as an ambassador for the site, always supporting a high-quality Guest experience.

What We Are Looking For

• Proven experience as a security officer or security leadership role with housekeeping and security experience.
• Valid SIA licence.
• Strong communication skills, both written and verbal.
• Confident using systems and software relevant to site operations.
• Reliable, self-motivated and able to work independently.
• Strong problem-solving skills with the ability to make sound decisions under pressure.
• Ability to lead, motivate and positively influence teams.
• Professional, approachable and able to deal with people at all levels.
• Strong organisational skills with good attention to detail.
• Committed to continuous improvement and personal development.
• A consistent and reliable record of attendance and timekeeping.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

Equal Opportunity Employer Statement: ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.