At a Glance
- Tasks: Lead technical operations and deliver exceptional services across ABM’s Amazon sites in the UK.
- Company: Join ABM, a global leader in integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Other info: ABM values diversity and inclusion, offering excellent career growth opportunities.
- Why this job: Make a real impact by fostering teamwork and driving efficiencies in a dynamic environment.
- Qualifications: Technical background in M&E industry and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
LOCATION: Pier Walk, London
SHIFT PATTERN: Mon- Fri, 40 hours per week
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
The Technical Operations Manager is the operational lead responsible for delivering hard services across ABM’s Amazon sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the IT platform. To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.
KEY RESPONSIBILITIES
- Exceptional customer relationship skills
- Track, identify and develop new opportunities, generating sales as per your individual target
- Excellent planning, change and time management capabilities
- Ensure all opportunities are responded to in a timely manner and to a high standard
- Work closely with the Business Development team to share relationships/cross selling
- Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and mentoring of key technical staff
- Regular reviews with Managers to always ensure full compliance
- Strong communicator across all aspects of the business
- Holding and execution of Probationary/Disciplinary hearings
- Full P&L responsibility for your contracts
- Analytical reporting of portfolio performance
- Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance
- Technical Support to contact management
- Suggest alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life
REQUIRED SKILLS AND EXPERIENCE
- Technical background in M&E Industry
- Proven successful working relationships with high end service providers
- Self-motivated, decision-making skills
- Strong leadership qualities across all levels of the business
- Commercial awareness & business acumen
- Strong communicator and negotiation skills
- Proficient in IT Skills – MS Office, Excel & Power Point
- Awareness of ISO9001, 50001 quality management standards
- Planning and organization skills
- Strong oral & written communication skills
Desirable
- Recognised Project Management qualification
- Knowledge of sustainability matters
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Technical Operations Manager employer: ABM UK
ABM is an exceptional employer located in the vibrant area of Pier Walk, London, offering a dynamic work culture that prioritises teamwork, creativity, and diversity. With a strong commitment to employee wellbeing, ABM provides comprehensive benefits including 24/7 GP access, mental health support, and a unique employee app for perks and resources. The company fosters professional growth through leadership opportunities and a focus on sustainable practices, making it an ideal place for those seeking meaningful and rewarding careers in the technical operations field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Technical Operations Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in technical operations. We want to demonstrate how we've driven efficiencies and profitability in previous roles, so potential employers can see the value we bring.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by doing mock sessions with friends or mentors. Focus on articulating our leadership style and problem-solving skills, as these are key for the Technical Operations Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach based on the specific needs outlined in the job description, making us stand out from the crowd.
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Operations Manager role. Highlight your relevant experience in M&E and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've fostered strong customer relationships or driven efficiencies in past positions.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and come up with innovative solutions, especially in a technical environment like ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ABM UK
✨Know Your Technical Stuff
As a Technical Operations Manager, you'll need to showcase your technical background in the M&E industry. Brush up on relevant technologies and be ready to discuss how you've successfully managed projects or solved technical issues in the past.
✨Demonstrate Leadership Skills
This role requires strong leadership qualities. Prepare examples of how you've led teams, set goals, and fostered a collaborative culture. Think about times when you mentored staff or handled challenging situations effectively.
✨Showcase Your Customer Relationship Skills
Exceptional customer relationship skills are key for this position. Be ready to share specific instances where you've built strong relationships with clients or stakeholders, and how those relationships contributed to business success.
✨Be Financially Savvy
With full P&L responsibility, it's crucial to demonstrate your commercial awareness and business acumen. Familiarise yourself with financial metrics and be prepared to discuss how you've managed budgets or improved profitability in previous roles.
