At a Glance
- Tasks: Lead technical operations and deliver exceptional services across Amazon sites in the UK.
- Company: Join ABM, a global leader in integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Other info: ABM values diversity and inclusion, offering excellent career growth opportunities.
- Why this job: Make a real impact by fostering teamwork and driving sustainable practices in a dynamic environment.
- Qualifications: Technical background in M&E industry and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
LOCATION: Pier Walk, London
SHIFT PATTERN: Mon- Fri, 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
The Technical Operations Manager is the operational lead responsible for delivering hard services across ABM’s Amazon sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the IT platform.
To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.
KEY RESPONSIBILITIES
- Exceptional customer relationship skills
- Track, identify and develop new opportunities, generating sales as per your individual target
- Excellent planning, change and time management capabilities
- Ensure all opportunities are responded to in a timely manner and to a high standard
- Work closely with the Business Development team to share relationships/cross selling
- Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and mentoring of key technical staff
- Regular reviews with Managers to always ensure full compliance
- Strong communicator across all aspects of the business
- Holding and execution of Probationary/Disciplinary hearings
- Full P&L responsibility for your contracts
- Analytical reporting of portfolio performance
- Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance
- Technical Support to contact management
- Suggest alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life
REQUIRED SKILLS AND EXPERIENCE
- Technical background in M&E Industry
- Proven successful working relationships with high end service providers
- Self-motivated, decision-making skills
- Strong leadership qualities across all levels of the business
- Commercial awareness & business acumen
- Strong communicator and negotiation skills
- Proficient in IT Skills – MS Office, Excel & Power Point
- Awareness of ISO9001, 50001 quality management standards
- Planning and organization skills
- Strong oral & written communication skills
Desirable
- Recognised Project Management qualification
- Knowledge of sustainability matters
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our About ABM.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Technical Operations Manager employer: ABM UK
ABM is an exceptional employer located in the vibrant heart of London, offering a dynamic work culture that prioritises teamwork, creativity, and diversity. With a strong commitment to employee wellbeing, ABM provides comprehensive benefits including 24/7 GP access, mental health support, and opportunities for professional growth within a leading global provider of integrated facility solutions. Join us to be part of a forward-thinking team that values innovation and sustainability while fostering meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Technical Operations Manager role.
✨Tip Number 2
Prepare for those interviews! Research ABM and understand their values and goals. We want to show them that we’re not just a good fit for the role, but also for their company culture. Practice common interview questions and have some examples ready to showcase our skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our applications and any updates directly from there. Let’s make it happen!
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical operations and customer relationship management. We want to see how your skills align with the role of Technical Operations Manager!
Showcase Your Leadership Skills:Since this role requires strong leadership qualities, don’t forget to include examples of how you've successfully led teams or projects in the past. We love seeing candidates who can inspire and motivate others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ABM UK
✨Know Your Technical Stuff
As a Technical Operations Manager, you'll need to showcase your technical background in the M&E industry. Brush up on relevant technologies and be ready to discuss how you've applied them in past roles. This will demonstrate your expertise and confidence.
✨Showcase Your Leadership Skills
This role requires strong leadership qualities, so prepare examples of how you've effectively managed teams and fostered a collaborative culture. Think about specific situations where you’ve mentored staff or driven team success, as this will resonate well with the interviewers.
✨Understand the Business
Familiarise yourself with ABM’s operations and their client base. Be prepared to discuss how you can contribute to their goals and drive efficiencies. Showing that you understand their business model and challenges will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Prepare for scenarios related to customer relationships, compliance, and financial management. Practising your responses will help you articulate your thought process clearly during the interview.
