Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers with check-in, baggage processing, and boarding at Stansted Airport.
- Company: Join Blue Handling, a key player in ground services for Ryanair.
- Benefits: Enjoy 26 days of leave, full training, and discounts on airport shopping.
- Why this job: Kickstart your aviation career with exciting opportunities and growth potential.
- Qualifications: No prior experience needed; just bring your motivation and team spirit!
- Other info: Flexible shifts around flight schedules with regular promotion opportunities.
The predicted salary is between 23900 - 31600 £ per year.
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation.
Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
Requirements:
- Able to provide excellent customer service to our passengers
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
Benefits:
- 224 Hours leave per year (Equivalent of 26 Days)
- Full training and uniform supplied
- Regular promotion opportunities before each new season (due to projected growth)
- Discounted airport shopping, food and beverage with a Stansted Airport ID
- Free staff car parking
- Discounted commuter travel for public transport
- Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID. Apply today for an immediate interview and a start date to suit you.
Customer Service Agent in Stansted employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Stansted
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair to understand their values and what they look for in a Customer Service Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service scenarios. Think about how you would handle difficult passengers or complaints, and be ready to share your experiences.
✨Tip Number 3
Dress the part! Even if the role is casual, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows that you’re proactive and keen to join the team at Stansted Airport. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Service Agent in Stansted
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and tailor your application to match. We love seeing candidates who understand what we’re looking for and can connect their skills to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the key responsibilities like assisting passengers, baggage processing, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Dress the Part
Even though you might not be in uniform yet, dressing smartly for your interview can make a great first impression. Aim for business casual attire that shows you take the opportunity seriously. It reflects your professionalism and readiness to represent the company well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
