At a Glance
- Tasks: Assist passengers at Stansted Airport, ensuring a smooth journey from check-in to boarding.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shift pattern with opportunities for career growth in a supportive team.
- Why this job: Make a real difference in passengers' travel experiences while working in a dynamic environment.
- Qualifications: Excellent customer service skills and the ability to handle challenging situations with professionalism.
The predicted salary is between 11 - 14 £ per hour.
LOCATION: Stansted Airport
SHIFT PATTERN: 4 on 4 off, 35 hours per week
PAY RATE: £12.92 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!
OVERVIEW OF JOB DESCRIPTION
Helping passengers with assistance requirements to and from the aircraft and around the airport, enhancing the passengers journey.
Main Duties & Responsibilities:
- Greet passengers always asking what help is required, explaining the process to the passenger and preparing them for check in and security.
- Assisting passengers through the check in and security process and helping them to either the boarding gate or airside waiting area.
- Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage areas.
- Assisting passengers and their hand luggage on to their flight.
- Collect arriving passengers from the aircraft, or the pre-immigration waiting area and take them through immigration/passport control and to the baggage hall to identify their baggage.
- Through HM customs to the arrivals hall.
- Complete all jobs correctly on the handheld devices.
- Call Operations co-ordinators to inform them of all extra passengers.
- During delays or disruption liaise with the Operations co-ordinator, Airlines and handling agents to ensure that assistance passengers are kept up to date.
- Drive passengers within Airport on relevant equipment.
- Provide manual lifting assistance as required using the S-max, pro-move sling or aisle chair.
- Ensure inform is constantly updated with your progress with the passenger.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
Person Specification:
Essential
- Excellent customer service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills.
Essential Criteria for an Airside Pass
To be considered for the role you will need to provide the following:
- Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
- Valid photographic proof of identity e.g. passport or driving licence
- Valid Visa/Proof of right to work for non UK and out of EU nationals
- Proof of National Insurance No. (or evidence that you have applied for one)
- Proof of identity and address (Utility bill, bank statement, etc.)
- Acceptance of and willingness to undergo a Criminal Record Check (CRC) and Airside Security Clearance
- Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Passenger Service Agent in Stansted Mountfitchet employer: ABM UK
ABM is an exceptional employer, offering a supportive work culture at Stansted Airport where you can thrive as a Passenger Service Agent. With a focus on employee well-being, we provide comprehensive benefits including 24/7 GP access, mental health support, and a unique employee app for discounts and resources. Join us to be part of a diverse team dedicated to enhancing passenger experiences while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent in Stansted Mountfitchet
✨Tip Number 1
Get to know the airport! Familiarise yourself with Stansted Airport's layout and services. This will not only help you feel more confident during your interview but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist passengers, especially those who are upset or confused. Role-playing these situations can really help us nail that legendary service they’re looking for.
✨Tip Number 3
Network with current employees! If you know anyone working at ABM or in a similar role, reach out for insights. They can provide valuable tips on what the company values and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Passenger Service Agent in Stansted Mountfitchet
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since the role is all about helping passengers, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to assist others in the past!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application:Make sure to align your skills and experiences with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for in a Passenger Service Agent.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Service Agent. Familiarise yourself with the key duties like assisting passengers through check-in and security, and handling wheelchairs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing legendary service, be prepared to share examples of how you've handled difficult situations or provided excellent customer service in the past. Think of specific instances where you went above and beyond to help someone, as this will demonstrate your ability to deal tactfully with upset passengers.
✨Practice Your Communication Skills
Strong written and spoken communication skills are essential for this position. During the interview, practice clear and concise communication. You might even want to rehearse common interview questions with a friend or family member to ensure you articulate your thoughts well.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific scenarios, such as delays or disruptions. Think about how you would liaise with operations coordinators and keep passengers informed. Being able to demonstrate your problem-solving skills in these situations will set you apart from other candidates.
