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- Tasks: Lead a dynamic team in cleaning, waste management, and security at The Lexicon Shopping Centre.
- Company: Join ABM, a global leader in integrated facility services dedicated to sustainability and excellence.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, and discounts through our employee app.
- Why this job: Be part of a vibrant team culture while enhancing customer experiences and ensuring safety.
- Qualifications: Previous supervisory experience in facilities management or customer service is essential.
- Other info: Flexible shifts with a competitive salary and opportunities for personal development.
The predicted salary is between 30000 - 51000 £ per year.
Soft Services Duty Manager 1 month ago Be among the first 25 applicants LOCATION: The Lexicon Shopping Centre SHIFT PATTERN: 4 days on 2 days off, 42 hours per week SALARY: Competitive Purpose: LOCATION: The Lexicon Shopping Centre SHIFT PATTERN: 4 days on 2 days off, 42 hours per week SALARY: Competitive Purpose: The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness. Key Responsibilities: Team Leadership and Development: Lead and manage a multi-functional team, including cleaning, waste management, and security personnel. Provide training, coaching, and development opportunities to staff. Foster a positive and collaborative team culture. Customer Service: Maintain a strong focus on customer satisfaction and guest experience. Handle customer inquiries and complaints effectively. Implement improvements based on customer feedback. Operational Oversight: Ensure the effective delivery of cleaning, waste management, and security services across the site. Monitor and maintain high standards of hygiene, cleanliness, and safety. Coordinate with other departments to ensure seamless operations. Compliance and Safety: Ensure adherence to health and safety regulations, company policies, and industry standards. Conduct regular audits and inspections to maintain compliance. Address and resolve any compliance issues promptly. Resource and Budget Management: Manage staffing levels, schedules, and resource allocation efficiently. Monitor and control costs across all service areas. Identify opportunities for cost savings and operational efficiencies. Incident and Crisis Management: Oversee site-wide incident response and emergency procedures. Coordinate with relevant teams during emergencies to ensure safety and continuity. Review and update emergency response plans regularly. Qualifications and Experience: Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments. Strong leadership and team management skills, with the ability to motivate and develop diverse teams. Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience. Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders. Solid understanding of health and safety regulations, compliance requirements, and industry best practices. Experience in resource allocation to optimize operational efficiency. Flexibility to work various shifts, including weekends and public holidays. Benefits We\’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM\’s benefits, visit our careers page About Us ABM is one of the world\’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we\’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ABM UK by 2x Sign in to set job alerts for “Service Manager” roles. 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Soft Services Duty Manager employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of cleaning, waste management, and security services. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're ready to take on the responsibilities of a Soft Services Duty Manager.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you fostered a positive team culture and improved service delivery, as this is crucial for the role.
✨Tip Number 3
Research ABM's commitment to customer service and compliance. Being able to articulate how you align with their values and can contribute to enhancing customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to incident and crisis management. Think of specific scenarios where you've effectively handled emergencies or compliance issues, as this will demonstrate your readiness for the challenges of the role.
We think you need these skills to ace Soft Services Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational excellence. Mention how your previous roles have prepared you for the responsibilities of a Soft Services Duty Manager, and include any specific achievements that showcase your skills.
Highlight Compliance Knowledge: Given the importance of compliance in this role, emphasise your understanding of health and safety regulations and your experience with audits and inspections. This will show that you are well-prepared to maintain high standards.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to training and development, and how you've fostered a positive team culture, as these are key aspects of the role.
How to prepare for a job interview at ABM UK
✨Showcase Your Leadership Skills
As a Soft Services Duty Manager, you'll be leading a multi-functional team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any specific examples of how you've developed staff in the past.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Highlight your commitment to exceptional customer service by sharing examples of how you've handled customer inquiries or complaints effectively, and any improvements you've implemented based on feedback.
✨Demonstrate Compliance Knowledge
Understanding health and safety regulations is crucial. Be ready to discuss your experience with compliance management, including any audits or inspections you've conducted, and how you've ensured adherence to industry standards.
✨Prepare for Operational Scenarios
You may be asked about how you would handle specific operational challenges. Think through potential scenarios related to cleaning, waste management, or security services, and prepare to explain your approach to ensuring high standards and efficiency.
