ABM is seeking a Service Desk Manager to lead the Technical Services Service Desk in London. You will oversee day-to-day operations, coordinate incident and work order management, and ensure service levels are met across multiple clients.
The role focuses on process standardisation, staff development and customer satisfaction. Working with Operational Managers and Account Managers, you will drive continuous improvement, manage performance metrics and support growth through technology like CAFM
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Service Desk Manager: Lead, Improve KPIs & Customer Care employer: ABM UK
ABM is an exceptional employer located in Cobham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, ABM ensures that its Security Officers are not only equipped to excel in their roles but also feel valued and supported in their personal lives. Join a team that is dedicated to creating safer, cleaner spaces while fostering a diverse and inclusive environment.
