Security Supervisor

LOCATION: New Square Shopping Centre

SHIFT PATTERN: 6 on 3 off, 56 hours per week

PAY RATE: £14.00 per hour

ABM Facility Services UK are looking to recruit a Security Supervisor on a full-time permanent basis for a high-profile client within the West Bromwich area. The successful candidate will work in partnership with the Site Operations Manager and shared services manager and will be required to deliver the highest standards of security and team management. This is a demanding role, reporting directly to the Site Operations Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever changing situations.

Main Duties & Responsibilities:

• Supporting the Site Operations Manager in the overall delivery of the contract in line with company policies and procedures.
• Ensure high standards of Security are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
• To provide professional support to the business in service-related matters and always promote the ABM brand.
• Support and advise the Site Manager in managing absence and holiday records including sickness and annual leave for all site team members.
• Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.
• Manage induction, training, development, and retention of team members.
• Undertake and manage a daily and weekly client audit program in partnership with the Site Manager and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
• Investigate and record all security incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
• To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
• To lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• To complete all company paperwork as required.
• To conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with Assignment instructions specification.
• To be responsible and accountable for safety and welfare of team members in the absence of the Site Manager.
• To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures.
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business.

Person Specification:

• High attention to detail, well organised and a strong customer focus.
• An ability to work under pressure.
• Able to work both independently and as part of a team.
• An ability to quickly adapt to a very busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal communication skills in English.
• This is an active role that requires you to be physically fit.

Essential:

• Willingness to participate in the company’s screening process’ including completing a basic DBS check.
• Significant previous experience in a supervisory/managerial setting.
• IT literate, with the ability to use a suite of Microsoft Office applications, such as: Outlook, Teams, Word, Excel, and PowerPoint.
• Experience of security.
• SIA Licenses – Door supervisor required, CCTV license optional but candidate to take course in future to become dual licensed.
• Self-motivation, confidence, and enthusiasm.
• Flexible and supportive team player, ability to work well with others.
• Ability to work effectively and flexibly within a busy, dynamic working environment.
• Excellent interpersonal and organisational skills.
• Confident and committed to providing a high quality, professional service.
• Focused on the delivery of excellence in customer service.
• Ability to prioritise work tasks within deadlines.
• Ability to get on well with others and inspire respect and confidences.
• Ability to work under own initiative with a proactive outlook.
• Ability to work unsupervised and take responsibility.

Desirable:

• First Aid at Work certificate.

Benefits:

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
• Search for resources and tools on topics ranging from family and life to health, money and work.
• Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our website.