At a Glance
- Tasks: Lead security and guest services, ensuring a safe and high-quality experience.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shift pattern with opportunities for personal development and career growth.
- Why this job: Make a real impact by leading a dynamic team in a vibrant retail environment.
- Qualifications: Experience in security leadership and a valid SIA licence required.
The predicted salary is between 32240 - 42987 £ per year.
LOCATION: Cotswold Designer Outlet
SHIFT PATTERN: 4 on 4 off (06:00 - 18:00 2 days followed by 09:00 - 21:00 2 days followed by 4 off), 42 hours per week
PAY RATE: £15.50 per hour
Role Purpose
The Security Shift Manager is responsible for the day-to-day operational delivery of all Soft Services on shift, including security, housekeeping and Guest Services. Acting as the on shift operational lead, the Security Shift Manager ensures safe, efficient and high-quality service delivery across the site. The role reports to the Shared Services Manager, who retains overall responsibility for the Soft Services function, including strategic direction, performance management and resourcing.
Main Duties
- Deliver all Soft Services operations on shift in line with the standards and direction set by the Shared Services Manager.
- Take full responsibility for the management and performance of security, housekeeping and Guest Services teams on shift ensuring that high standards are always achieved.
- Act as the primary decision maker on shift for Soft Services matters, ensuring a prompt, professional and well-coordinated response to incidents.
- Manage and resolve day to day operational issues, ensuring timely escalation to the Shared Services Manager where required.
- Act as a visible operational lead on the mall, providing clear direction, support and leadership to all Soft Services teams.
- Coach and mentor team members, supporting development, improving performance and encouraging progression.
- Monitor attendance and timekeeping, addressing issues in line with procedures and escalating where appropriate.
- Support recruitment activity, including interviews and onboarding of new team members.
- Promote a positive, inclusive and professional working environment in line with company values and policies.
- Oversee the implementation of the Emergency Response Plan, ensuring all team members are trained, confident and prepared.
- Maintain accurate records including incident reports, daily logs and clear shift handovers.
- Ensure full compliance with Health and Safety legislation, site procedures and company policies.
- Act as an ambassador for the site, always supporting a high-quality Guest experience.
What We Are Looking For
- Proven experience as a security officer or security leadership role with housekeeping and security experience.
- Valid SIA licence.
- Strong communication skills, both written and verbal.
- Confident using systems and software relevant to site operations.
- Reliable, self-motivated and able to work independently.
- Strong problem-solving skills with the ability to make sound decisions under pressure.
- Ability to lead, motivate and positively influence teams.
- Professional, approachable and able to deal with people at all levels.
- Strong organisational skills with good attention to detail.
- Committed to continuous improvement and personal development.
- A consistent and reliable record of attendance and timekeeping.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
Security Shift Manager employer: ABM UK
ABM is an exceptional employer located at the Cotswold Designer Outlet, offering a supportive and inclusive work culture that prioritises employee well-being and development. With benefits such as 24/7 GP access, mental health support, and a commitment to continuous improvement, employees are empowered to thrive both personally and professionally. The role of Security Shift Manager not only provides leadership opportunities but also fosters a collaborative environment where team members can grow and excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Security Shift Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Shift Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security management. Think about scenarios where you've had to make quick decisions under pressure, as this will show your problem-solving skills and leadership abilities.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—show it! Bring examples of how you've successfully managed teams or resolved issues in past roles. This will help you stand out as a candidate who can deliver high-quality service.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're serious about working with us!
We think you need these skills to ace Security Shift Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in security and leadership. We want to see how your skills match the role of Security Shift Manager, so don’t hold back!
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We’re looking for someone who can articulate their thoughts well, both in writing and verbally.
Highlight Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and make sound decisions under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ABM UK
✨Know Your Stuff
Make sure you understand the role of a Security Shift Manager inside out. Familiarise yourself with the responsibilities, especially around managing security, housekeeping, and guest services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Security Shift Manager, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to coach and mentor others, as this is key to the role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like an emergency response or a conflict between team members. Think through potential scenarios beforehand and outline your thought process on how you'd approach these challenges. This shows your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or expectations for the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
