At a Glance
- Tasks: Ensure safety and security while providing excellent customer service at a busy retail outlet.
- Company: Join a leading security team at Cheshire Oaks, the UK's largest open-air shopping destination.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be part of a dynamic team making a real difference in a fast-paced environment.
- Qualifications: SIA Licence required; strong communication skills and a commitment to safety essential.
The predicted salary is between 27300 - 27300 £ per year.
LOCATION: MCARTHUR GLEN - CHESHIRE OAKS
SHIFT PATTERN: 3 Week Rolling, 42 hours per week
PAY RATE: £13.10 per hour
We are seeking a professional, reliable, and customer‑focused Security Officer to join our established security team at Cheshire Oaks Designer Outlet, the UK’s largest open‑air retail destination, welcoming more than 8 million visitors each year. This is a dynamic and people‑focused role, ideal for individuals who thrive in a fast‑paced environment and take pride in maintaining a safe, welcoming and secure atmosphere.
You will act as a highly visible presence across the centre, supporting retailers, visitors and stakeholders while upholding the highest standards of safety, security and customer service.
Role Responsibilities
- Safeguarding people, property and assets while delivering a professional and approachable service at all times.
- Controlling access and egress points in line with site procedures.
- Maintaining a safe and secure shopping environment through regular patrols and checks.
- Delivering a consistently high level of customer service to visitors, tenants and stakeholders.
- Responding effectively to incidents, including medical situations, theft, lost or vulnerable persons and public safety concerns.
- Acting in accordance with all Standard Operating Procedures (SOPs) and safety protocols.
- Providing a visible security presence across the centre to deter crime and support smooth operations.
- Working collaboratively as part of a large on‑site security team to ensure effective communication and operational efficiency.
Candidate Requirements
- Professionalism, adaptability and a strong commitment to safety and service excellence.
- A valid SIA Licence.
- Flexibility with working hours, including weekends and event days.
- A smart, professional appearance and a confident, approachable manner.
- Excellent verbal and written communication skills, with the ability to liaise effectively with the public, retailers, contractors and colleagues.
- Confidence in managing incidents calmly and professionally.
- A strong team ethic, with the ability to work independently when required.
- Good physical fitness, as the role involves regular foot patrols and can be physically demanding.
- Willingness to undertake additional training, including First Aid and CCTV, if not already qualified.
- UK Driving Licence with access to own vehicle.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback and exclusive offers.
- Life: search for resources and tools on topics ranging from family and life to health, money and work.
- Support: online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer - Nights employer: ABM UK
At ABM, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Security Officer at Cheshire Oaks Designer Outlet, you will benefit from comprehensive health support, flexible working arrangements, and access to exclusive employee perks, all while contributing to a safe and welcoming environment for millions of visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Security Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for security roles and practice your responses. Show off your professionalism and customer service skills – they’re key for this position!
✨Tip Number 3
Don’t forget to showcase your SIA Licence! Make sure to mention it during conversations with potential employers. It’s a big plus that shows you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Security Officer - Nights
Some tips for your application 🫡
Show Your Professional Side:When writing your application, make sure to highlight your professionalism and reliability. We want to see how you can bring a customer-focused approach to the role, so share any relevant experiences that showcase your ability to maintain a safe and secure environment.
Tailor Your Application:Don’t just send in a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like your SIA Licence and any experience with incident management to show us you’re the right fit for our team.
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your application reflects your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like safeguarding people and property, controlling access points, and maintaining a secure environment. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be interacting with visitors and retailers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve resolved conflicts or helped someone in need, as this will highlight your ability to manage incidents calmly and professionally.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking smart and professional. This not only shows respect for the interviewers but also reflects the professional appearance expected in the role. A neat and tidy look can set the tone for a positive conversation.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with theft or responding to medical emergencies. Think through potential scenarios and how you would react. This will demonstrate your problem-solving skills and your ability to think on your feet, which are crucial for a Security Officer.
