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- Tasks: Engage with visitors, ensure safety, and provide top-notch customer service.
- Company: Join a dynamic security team at The Rock shopping centre in Bury.
- Benefits: Earn £12.22 per hour with flexible 30-hour work weeks from Wednesday to Saturday.
- Why this job: Be the face of security while making a positive impact on visitor experiences.
- Qualifications: Must have a valid SIA Licence and a 5-year checkable background.
- Other info: Opportunity for additional shifts and ongoing training provided.
LOCATION: The Rock, Bury
PAY RATE: £12.22 per hour
WORKING HOURS: 30h per week
SHIFT PATTERN: Wednesday – Saturday 10:30-18:00
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
· Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
· Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
· Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
· Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
· Ensuring all incidents are managed in accordance with site policies and procedure .
· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
· Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
· Record/log all non-conformances and emergencies with the appropriate control room operatives.
· Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
· Maintain vigilance and highlight/manage unauthorised access by banned individuals.
· Ensure radio procedures are always adhered to.
· Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
· Undertake any other reasonable duties as required to meet the needs of the business.
· Any other reasonable duties as requested by your line manager.
· Ensure a timely response to all security issues and events.
· Complete all training requirements as requested by line manager.
· Be available to cover at least one additional shift per month if requested to cover absence/annual leave
REQUIRED SKILLS AND EXPERIENCE
· Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
· One team approach
· Take ownership of all situations to ensure tasks are completed or escalated when necessary.
· To always stay motivated aim high and achieve
· To respect all staff and visitors within the shopping centre
DOCUMENTS/INFORMATION REQUIRED:
• Valid SIA Licence
• You will need a 5-year checkable background
• Provide documentation which demonstrates your eligibility to work within the UK
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Security Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected at The Rock, Bury. Understanding the environment you'll be working in will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your ability to handle emergencies and incidents effectively. Prepare examples from your past experiences where you successfully managed a crisis or provided exceptional customer service, as this will highlight your suitability for the role.
✨Tip Number 3
Network with current or former security officers, especially those who have worked in similar environments. They can provide insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 4
Demonstrate your understanding of human behaviour and surveillance techniques during your interactions with the hiring team. This knowledge is crucial for a Security Officer, and showing that you are well-versed in these areas can set you apart from other candidates.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous security roles or customer service experience. Use specific examples to demonstrate your ability to handle emergencies and interact positively with the public.
Showcase Your Skills: Make sure to mention your valid SIA licence and any other relevant certifications. Discuss your ability to work as part of a team and your proactive approach to ensuring safety and security.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your professionalism and attention to detail, which are crucial in a security role.
How to prepare for a job interview at ABM UK
✨Show Your Customer Service Skills
As a Security Officer, you'll be the first point of contact for visitors. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've helped others or resolved conflicts in the past.
✨Demonstrate Proactivity
The role requires a proactive approach to security. Be prepared to discuss situations where you took initiative, whether it was identifying potential issues before they escalated or going out of your way to assist someone in need.
✨Understand the Importance of Teamwork
This position emphasises a 'one team' approach. Talk about your experiences working in teams and how you contribute to a positive team environment. Mention any specific instances where collaboration led to successful outcomes.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think through potential scenarios related to security and customer interactions, and prepare your responses to demonstrate your problem-solving skills and calmness under pressure.
