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- Tasks: As a Security Officer, you'll ensure safety and provide top-notch customer service in a shopping centre.
- Company: Join ABM, a global leader in integrated facility services dedicated to a cleaner, healthier world.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Be the friendly face of security, making a real impact on visitor experiences while working in a dynamic environment.
- Qualifications: No specific experience required, just bring your can-do attitude and excellent communication skills!
- Other info: Flexible shifts: 12 hours per day, 4 on 4 off, with opportunities for additional shifts.
The predicted salary is between 24000 - 36000 £ per year.
LOCATION: Yate Shopping CentreSHIFT PATTERN: 2days 2nights, 4 OFF, 33 hours per weekPAY RATE: £13.50 per hourIf you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at We\’re here to help!OVERVIEW OF JOB DESCRIPTIONThe SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential roleMain Duties & Responsibilities:· To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.· Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.· Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.· To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.· Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.· To ensure that the site is a safe and non-threatening environment for all visitors/tenants.· Ensuring all incidents are managed in accordance with site policies and procedures.· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.· Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.· To record/log all non-conformances and emergencies with the appropriate control room operatives.· To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.· Maintain vigilance and highlight/manage unauthorised access by banned individuals.· Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.· To liaise closely with statutory authorities, dealing with incidents and the provision of information.· Ensure radio procedures are adhered to at all times.· Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.· Undertake any other reasonable duties as required to meet the needs of the business.· Any other reasonable duties as requested by your line manager.· Ensure a timely response to all security issues and events.· Complete all training requirements as requested by line manager.· Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.· Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.· Support the Supervisor in conducting regular audits as required.· N.B – Core tasks are as above, although this list is not exhaustive.ESSENTIAL SKILLS:• Excellent organisational skills with the ability to balance competing priorities and workloads.• Excellent written and verbal communication skills.• Ability to work unsupervised and take responsibility.• Ability to remain calm under pressure.• Adaptable and flexible in approach to work required.• Willingness and ability to work as a member of a team.• Report writing/Presentation skills.• Excellent observational skillsBenefitsWe’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM:ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Security Officer in a shopping centre environment. Understanding the importance of customer service and how to interact positively with visitors will set you apart during interviews.
✨Tip Number 2
Demonstrate your ability to remain calm under pressure by preparing examples from your past experiences. Think about situations where you successfully managed emergencies or difficult interactions, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your organisational skills by discussing how you prioritise tasks and manage competing workloads. This is crucial for a role that requires regular patrols and incident management.
✨Tip Number 4
Research ABM's values and mission. Being able to articulate how your personal values align with theirs, especially regarding respect and customer service, will demonstrate your commitment to the role and the company culture.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Security Officer. Emphasise your customer service skills, ability to remain calm under pressure, and any previous security or safety roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated professionalism and a can-do attitude in past positions, as these are key traits for this job.
Highlight Relevant Skills: Clearly outline your organisational skills, communication abilities, and observational skills in your application. These are essential for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Security Officer.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations with visitors or clients, demonstrating your ability to remain calm and professional.
✨Demonstrate Your Vigilance and Proactivity
The role requires constant vigilance and proactive behaviour. Prepare to discuss instances where you've identified potential security issues before they escalated. This will show your understanding of the importance of being alert and taking initiative in maintaining safety.
✨Emphasise Teamwork and Communication
Collaboration with colleagues and effective communication are key in this role. Be ready to talk about your experiences working as part of a team, especially in high-pressure situations. Highlight how you’ve communicated effectively with team members and other departments to ensure safety and security.
✨Dress the Part and Maintain Professionalism
First impressions matter! Ensure you dress appropriately for the interview, reflecting the professionalism expected in the role. Discuss your understanding of the importance of personal grooming and adherence to uniform requirements, as this aligns with the company's values.