Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safety and provide excellent customer service at Gyle Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility services worldwide.
- Benefits: Enjoy perks like discounted vouchers, 24/7 GP access, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a vibrant shopping environment with growth opportunities.
- Qualifications: SIA License and strong communication skills are essential; First Aid qualification preferred.
- Other info: Flexible shifts with paid breaks and comprehensive training provided.
JOB TITLE: Security Customer Service OfficerREPORTING TO: Operations ManagerLOCATION: Gyle Shopping Centre, EdinburghHOURS: 42 hours per week, 4 on 4 offPAY RATE: £13.54 PER HOURROLE OVERVIEW AND PURPOSEOVERVIEW OF JOB DESCRIPTION Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk box employee benefit scheme which includes discounted E-vouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online E learning is readily available which supports our comprehensive Learning & Development programmers offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities: Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. • Policing the customer and staff car parks Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc. Fire testing of the retail unit’s fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control Room duties, answering telephones and personal enquiries at Reception. Person Specification: Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License CCTV License (Preferred) First Aid Qualification. BenefitsWe’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers pageABOUT USABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Customer Service Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Customer Service Officer
✨Tip Number 1
Familiarise yourself with the Gyle Shopping Centre and its layout. Understanding the environment you'll be working in can help you answer questions about how you'd handle specific situations, such as assisting customers or managing incidents.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves dealing with the public, being able to demonstrate your ability to handle complaints and provide assistance will set you apart from other candidates.
✨Tip Number 3
Make sure you're aware of the health and safety regulations relevant to the role. Being knowledgeable about these procedures will show that you're serious about maintaining a safe environment for both customers and staff.
✨Tip Number 4
If you have an SIA License or First Aid Qualification, be ready to discuss how these qualifications will benefit your performance in the role. Highlighting your certifications can give you an edge in the selection process.
We think you need these skills to ace Security Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles where you dealt with public safety, customer complaints, or emergency situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and security. Mention specific skills such as communication, problem-solving, and your SIA License, which are crucial for this role.
Highlight Relevant Qualifications: If you have a First Aid qualification or CCTV License, make sure to mention these prominently in your application. These qualifications are essential for the Security Customer Service Officer position.
Showcase Your Availability: Clearly state your availability for the shift patterns mentioned in the job description. Flexibility is key in this role, so highlight your willingness to work evenings and weekends.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Skills
As a Security Customer Service Officer, your ability to handle customer complaints and assist the public is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Demonstrate Your Knowledge of Safety Protocols
Familiarise yourself with basic safety procedures, including first aid and emergency protocols. Be ready to discuss how you would handle situations like fire evacuations or dealing with lost children, as these are key responsibilities in the role.
✨Highlight Your Communication Skills
Effective communication is essential in this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would communicate with both customers and team members in various scenarios.
✨Research the Company and Its Values
Understanding ABM's commitment to diversity, inclusion, and community service can set you apart. Be ready to discuss how your personal values align with the company's mission and how you can contribute to a positive workplace culture.
