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- Tasks: Lead and manage Security and Cleaning teams at a busy shopping centre.
- Company: ABM is a global leader in integrated facility services, dedicated to sustainability and excellence.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Join a dynamic team focused on service excellence and community impact in a vibrant environment.
- Qualifications: Proven leadership skills, excellent communication, and experience in security or cleaning services preferred.
- Other info: Flexible working hours with a commitment to diversity and inclusion.
The predicted salary is between 32000 - 48000 £ per year.
ABM UK Stoke-On-Trent, England, United Kingdom
Security & Cleaning Operations Manager
ABM UK Stoke-On-Trent, England, United Kingdom
1 month ago Be among the first 25 applicants
SALARY: 40k
. We\’re here to help!
Role Overview And Purpose
As the Security & Cleaning Operations Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Stoke-On-Trent. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.
LOCATION: The Potteries Centre
WORKING HOURS: 40 HOURS PER WEEK
SHIFT PATTERN: 5 of 7
SALARY: 40k
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
Role Overview And Purpose
As the Security & Cleaning Operations Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Stoke-On-Trent. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.
ABM Services operate in an honest and integral manner, meeting our clients\’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.
Key Responsibilities
- To manage the delivery of the contract in line with company policies and procedures
- Manage all aspects of the ABM colleagues including training, H & S, development and welfare at work
- Ensure all team members are familiar with and adhere to the company\’s & client\’s onsite health and safety policies and procedures
- Ensure sufficient staff and equipment are available to meet all events requirements
- Ensure regular communication and engagement sessions are in place
- Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
- Foster and maintain excellent relationships with all parties on site including occupiers,
- Ensure we maintain a \”one team\” approach with the facilities management team
- All items of expenditure are to be either agreed or approved by the client in an open book format
- Ensure that all administration requirements of the client are met correctly
- Attend the monthly management meeting with Facilities Management and ABM General Manager
- Always Promote the ABM and Client brand
- Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services
- Ensure all SIA licenses and vetting for security teams are in place and updated accordingly
- Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job
- Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
- Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered
- Provide professional support to the business in service-related matters and to the client in all contract matters
- To control the delivery of the staff rosters, completion of payroll and correct staffing levels ensuring compliance is always maintained
- Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff
- Carry out daily audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times
- Manage recruitment, induction training, developing and retraining of staff, to include customer service training
- Ensuring all staff employed by ABM are competent to carry out their role
- Ensure adequate quality performance measures (KPI\’s/SLA\’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
- Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
- To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
- Prioritise all incidents ensuring all key personnel are kept fully always informed and manage the incident and accident reporting procedures
- Ensure strict compliance to GDPR and associated regulations
- Deliver excellent leadership, communication and motivation to the site-based team including communicating on a
- daily basis so that a sound communication channel exists in order that team goals can be achieved
- Ensure objectives, performance reviews and Toolbox Talks are completed monthly
- Ensure any night/pm activity is correctly supervised and measured
- Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
- Conduct return to work interviews and perform absence management processes as required
- Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards
- Support the client\’s environmental objectives
- Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informed
- Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client
Required Skills And Experience
- Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals
- Ability to compile clear and concise written reports
- Budget management skills
- Problem solving and decision-making skills
- Ability to manage resources
- Leadership skills which will include the ability to effectively manage change
- Computer skills, specifically in relation to using Outlook and Word
- Good time management and prioritisation skills
- SIA Door Supervisor and CCTV license holder is required
Qualifications
- Proven Leadership skills and ability to take responsibility
- Excellent Communication skills
- Excellent Interpersonal skills
- Ability to show initiative and responsibility
- IOSH Qualification desirable
- Security Qualified (SIA) and Knowledge of industry best practice
- Proven track record of dealing with customers
- Good working Knowledge of Cleaning & Support Service Industry
- Experience of Security Services is preferred but not essential
- High Level of Numeracy and Literacy
- Ambitious
- Flexible approach
Benefits
We\’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM\’s benefits, visit our careers page
About Us
ABM is one of the world\’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we\’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Security & Cleaning Operations Manager employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security & Cleaning Operations Manager
✨Tip Number 1
Familiarise yourself with the specific security and cleaning systems used in high-profile environments. Research ABM's operations and their approach to service excellence, as this will help you demonstrate your understanding during any discussions.
✨Tip Number 2
Network with professionals in the security and cleaning industry. Attend local events or join online forums to connect with others who may have insights into ABM's culture and expectations, which can give you an edge.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Think of examples where you've successfully led a team through challenges, as this role requires strong leadership skills.
✨Tip Number 4
Understand the importance of compliance with health and safety regulations. Be ready to talk about how you've ensured adherence to such policies in previous roles, as this is crucial for the position at ABM.
We think you need these skills to ace Security & Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and cleaning operations. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with ABM's commitment to service excellence and your understanding of security and cleaning systems.
Highlight Relevant Skills: In your application, emphasise skills such as budget management, problem-solving, and effective communication. These are crucial for the role and should be clearly articulated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ABM UK
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities and expectations of the Security & Cleaning Operations Manager role. Familiarise yourself with the key tasks mentioned in the job description, such as managing teams, ensuring compliance with health and safety policies, and maintaining high standards of service.
✨Showcase Your Leadership Skills
As this role requires strong leadership abilities, be prepared to discuss your previous experiences in managing teams. Highlight specific examples where you successfully led a team, resolved conflicts, or implemented changes that improved operations. This will demonstrate your capability to foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in this role, such as staffing issues or compliance failures, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Communication Skills
Effective communication is crucial for this position. Be ready to discuss how you engage with various stakeholders, including clients and team members. Provide examples of how you've successfully communicated important information or facilitated discussions to achieve team goals.
