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- Tasks: Engage with visitors, ensure safety, and provide top-notch customer service at The Howard Centre.
- Company: ABM is a leading provider of facility solutions, enhancing spaces for over 100,000 team members globally.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Join a dynamic team, make a real impact, and develop your skills in a supportive environment.
- Qualifications: A friendly attitude, professionalism, and a commitment to teamwork are essential for this role.
- Other info: Flexible shifts available; must cover additional shifts occasionally.
LOCATION: The Howard Centre, Welwyn Garden City, AL8 6HA
SHIFT PATTERN: 4 on 4 off, 36 Hours per week
PAY RATE: £13.39 per hour
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to thehighest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Relief Security Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Relief Security Officer. Understanding the importance of customer service and proactive engagement will help you stand out during interviews.
✨Tip Number 2
Demonstrate your ability to handle emergencies effectively. Think of examples from your past experiences where you successfully managed a crisis or provided excellent support in a challenging situation.
✨Tip Number 3
Showcase your teamwork skills. Since this role requires a one team approach, be prepared to discuss how you've collaborated with others in previous roles to achieve common goals.
✨Tip Number 4
Research ABM and their commitment to diversity and inclusion. Being knowledgeable about the company’s values can help you align your answers with their mission during the interview process.
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Relief Security Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Your CV should clearly outline your relevant experience in security or customer service roles. Use bullet points to detail your achievements and responsibilities, focusing on those that demonstrate your ability to handle emergencies and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your professionalism, teamwork, and ability to manage security situations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at ABM UK
✨Show Your Customer Service Skills
As a Relief Security Officer, you'll be the face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've helped customers or resolved issues in the past.
✨Demonstrate Proactivity
The role requires a proactive approach to security and assistance. Be prepared to discuss situations where you took initiative, whether it was during patrols or when assisting visitors. This will show that you understand the importance of being vigilant and responsive.
✨Understand the Importance of Teamwork
The job emphasises a 'one team' approach. Talk about your experiences working in teams, especially in high-pressure situations. Highlight how you communicate and collaborate with others to ensure safety and efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think through potential scenarios related to security incidents and how you would respond. This will demonstrate your critical thinking and problem-solving skills.
