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- Tasks: Plan and dispatch reactive work to engineers and subcontractors while ensuring timely completion.
- Company: Leading facility management company in Greater London with a strong reputation.
- Benefits: Competitive salary, great benefits, and opportunities for career advancement.
- Why this job: Join a dynamic team and lead projects that make a real difference.
- Qualifications: Strong communication, leadership experience, and good PC skills, especially in Excel.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
A leading facility management company in Greater London is seeking a Helpdesk Coordinator to plan and dispatch reactive work to engineers and subcontractors. This role requires excellent communication skills, proven leadership experience, and good PC skills, especially in Excel. The Helpdesk Coordinator will ensure work is completed within SLAs and manage KPIs effectively while providing administrative support. Competitive salary and benefits included.
Reactive Works Planner & Helpdesk Lead employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Works Planner & Helpdesk Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the facility management sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want to show that we’re not just a good fit for the role but also for the company culture. Tailor your answers to reflect how your skills align with their mission.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help us articulate our experience in planning and dispatching work, showcasing our leadership skills confidently.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great opportunity to reiterate why we’re the best fit for the Helpdesk Coordinator position.
We think you need these skills to ace Reactive Works Planner & Helpdesk Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facility management and any leadership roles you've held. We want to see how your skills align with the Helpdesk Coordinator position, so don’t be shy about showcasing your communication and PC skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your experience with planning and dispatching work, and how you’ve successfully managed SLAs and KPIs in the past.
Show Off Your Excel Skills: Since good PC skills, especially in Excel, are key for this role, make sure to mention any relevant experience you have. If you’ve used Excel for reporting or data management, let us know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at ABM UK
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Coordinator inside out. Brush up on facility management concepts, SLAs, and KPIs. Familiarise yourself with common software used in the industry, especially Excel, as you'll likely be asked about your proficiency.
✨Show Off Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Think about challenges you faced and how you overcame them. This will demonstrate your leadership capabilities and problem-solving skills.
✨Communication is Key
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might be asked situational questions, so think about how you would communicate with engineers and subcontractors to ensure work is completed efficiently.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to manage reactive work. Prepare by thinking through potential situations you might encounter in the role and how you would handle them, focusing on prioritisation and time management.
