Presentation Operations Manager

LOCATION: St James Quarter, Edinburgh

HOURS: 40 hours per week, 5 DAYS OVER 7

SALARY: £45,000 per annum

ROLE OVERVIEW AND PURPOSE

St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel. Purpose of the role: The Presentation Operations Manager is a key management role responsible for the world class cleaning operation at St James Quarter (SJQ). Overseeing the daily running of SJQ from a cleaning and presentation perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams and achieving the highest standards and positive interactions with customers. The Presentation Operations Manager is responsible for the implementation of the strategic direction for Cleaning Operations on site, managing the operating model including overall building presentation, future developments of the quarter and engaging and managing the cleaning team all with a focus on enhancing guest experience. The Presentation Operations Manager must be a leader and a role model to the cleaning team on site who work on a shift basis 24 hours per day, 7 days a week.

KEY RESPONSIBILITIES

• Lead the Cleaning / Presentation team, with the support of a Deputy Manager and Supervision team, to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete.
• Ensuring excellence for Cleaning operations throughout SJQ includes, but not limited to:

• Security, Health and Safety and compliance
• Cleaning standards
• Colleague Grooming and presentation
• Guest and Staff Interaction & Staff courtesy
• Ambience of St James Quarter
• Best Practice and Innovation

Team Management

• Lead and support a number of direct reports, including holding regular one-to-ones, and creating development plans for the team as well as work alongside HR and Learning and Development teams to deliver Guest Experience training for all colleagues and participate, where necessary.
• Be part of duty management rota.
• Work with the Senior leadership team and Operations management team to forward plan staffing ensuring capacity is met, with particular attention paid to how the service is scaled during peak without sacrificing on SLAs.

Communication

• Ensure effective operational communication including meetings, handovers and reporting.
• Attend weekly/monthly business progress meetings and team meetings as required.

Brand Enhancement

• Ensure close liaison with the senior leadership team including Operational Management, Retail & Hospitality, Technical Services, Marketing and Business Development Manager, to understand team involvement and requirements for aspects of SJQ.
• Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
• Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities.

Background & Skills

• Able to manage complexity and able to deliver with short deadlines.
• Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player.
• Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures.
• Experience in managing and coordinating crisis and emergency response.
• Excellent verbal, written, interpersonal & communication skills.

REQUIRED SKILLS AND EXPERIENCE

• Microsoft Outlook, Word, Excel, PowerPoint.
• Proven experience in operational management.
• Proven experience in developing others.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.