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- Tasks: Assist passengers needing special help during their airport journey.
- Company: ABM is a leading provider of integrated facility services, committed to sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Join a dynamic team at Liverpool Airport and make a real difference in passenger experiences.
- Qualifications: Customer service experience preferred; must be over 18 and pass a DBS check.
- Other info: Flexible hours with a 4 on, 2 off roster; great for students!
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
Required Skills And Experience
- Previous experience of primarily working within Customer Services ideally in a customer facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
- Must be over 18 years of age.
Desirable Skills for the Customer Service Agent role:
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.
Passenger Service Agent employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent
✨Tip Number 1
Familiarise yourself with the airport layout and procedures. Knowing where key locations like security, passport control, and baggage claim are can help you feel more confident during the interview and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves assisting passengers, think of examples from your past experiences where you provided exceptional service or handled difficult situations effectively.
✨Tip Number 3
Practice your communication skills. As a Passenger Service Agent, you'll need to interact with diverse passengers. Role-play scenarios with friends or family to enhance your ability to communicate clearly and empathetically.
✨Tip Number 4
Research ABM UK and their values. Understanding the company culture and what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Passenger Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in roles that involve direct interaction with clients. Emphasise any previous work where you assisted individuals or provided support.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the role's responsibilities. Mention specific skills like communication and patience, which are crucial for a Passenger Service Agent.
Highlight Relevant Skills: Clearly list skills that align with the job description, such as excellent communication, flexibility, and the ability to work under pressure. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is important in customer service roles.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, you'll be interacting with passengers regularly. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Communication Abilities
Excellent communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare for questions that assess your ability to communicate effectively with diverse groups of people.
✨Familiarise Yourself with Airport Procedures
Understanding airport operations can give you an edge. Research common procedures and challenges faced by passengers at airports, so you can discuss how you'd assist them through these processes.
✨Exhibit Patience and Empathy
Passengers requiring special assistance may be anxious or stressed. Be prepared to discuss how you would approach these situations with patience and empathy, ensuring that you make their journey as smooth as possible.
