At a Glance
- Tasks: Manage and optimise aviation operational systems at Heathrow Airport.
- Company: Join a leading company in airport operations with a focus on technology.
- Benefits: Enjoy competitive salary, 24/7 GP access, mental health support, and more.
- Other info: Flexible working hours and great career growth opportunities await you.
- Why this job: Be the tech hero that keeps airport operations running smoothly and efficiently.
- Qualifications: Experience in aviation or transport tech, strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
LOCATION: Heathrow Airport
SHIFT PATTERN: Monday - Friday, 8-5, 40 hours per week
SALARY: Competitive
Role Overview And Purpose
The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM's aviation operational systems, with specific ownership of INFORM, PDA-based workforce systems, and other core digital tools used across airport operations. Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast‑paced, safety‑critical environment.
Key Responsibilities
- Operational System Management
- Maintain day‑to‑day functionality of INFORM, PDA systems, and associated aviation operational platforms.
- Monitor system performance, data flows, and user experience to ensure stable, reliable operations.
- Act as primary escalation point for system issues, coordinating remediation with internal IT or third‑party vendors.
- Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology.
- Maintain accurate documentation, workflows, and configuration logs for all supported systems.
- Stakeholder Management & Business Partnering
- Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders.
- Translate operational needs into system requirements and ensure alignment with business objectives.
- Attend operational meetings to provide system insights, upcoming changes, and improvement plans.
- Build strong relationships with airport IT teams, system owners, and vendors.
- Continuous Improvement & System Enhancement
- Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency.
- Lead improvement projects and system upgrades, ensuring minimal operational disruption.
- Work with operational teams to map current processes and redesign them for digital optimisation.
- Conduct benefit‑realisation reviews post‑deployment to ensure improvements deliver measurable outcomes.
- User Support, Training & Adoption
- Provide front‑line support and training to operational teams using INFORM and PDA systems.
- Develop user guides, quick‑start materials, and best‑practice processes.
- Ensure high levels of user adoption and confidence across all technology platforms.
- Coordinate onboarding of new system users, including permissions, devices, and training.
- Data Quality, Reporting & Governance
- Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting.
- Support the Aviation Performance team with data extracts, dashboards, and system insights.
- Monitor compliance with airport/airline technology standards, security requirements, and audit protocols.
- Support incident reporting, root‑cause analysis, and process governance activities.
Essential Skills and Experience
- Experience working in aviation, airport operations, or transport/logistics technology environments.
- Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems).
- Technical understanding of PDA/mobile workforce tools and cloud‑based applications.
- Excellent problem‑solving skills with the ability to prioritise effectively in live operational settings.
- Strong collaboration and communication skills, able to partner effectively with both tech teams and operations.
- Demonstrated experience delivering technology improvements or process optimisation projects.
Desirable
- Understanding of airport IT environments, security protocols, and compliance processes.
- Experience working with APIs, data flows, or integrations between operational systems.
- Knowledge of analytics tools (Power BI) and data governance principles.
- Project management or continuous improvement certifications (Lean, Six Sigma, Prince2).
ABM Values & Behaviours
- Respect - Treats colleagues and clients with courtesy and professionalism.
- Integrity - Delivers accurate reporting and acts with honesty at all times.
- Collaboration - Works effectively with a wide range of stakeholders.
- Innovation - Identifies improvements and contributes to efficient working.
- Excellence - Strives for high‑quality performance in all tasks.
Qualifications
- Degree or equivalent experience in IT, Business Systems, or Aviation Operations (desirable).
- Technical certifications or system‑specific credentials (advantageous).
Behaviours and Attributes
- Proactive, solutions‑driven mindset.
- High attention to detail with a structured approach.
- Calm and effective under operational pressure.
- Commitment to collaboration, continuous improvement, and service excellence.
- Strong sense of ownership and accountability.
Additional Requirements
- Flexibility to travel to sites as required.
- Willingness to undertake training to support the role.
- Commitment to upholding ABM's policies, including Health & Safety, GDPR, and Quality standards.
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
Systems & Technology IT Business Partner in London employer: ABM UK
ABM is an exceptional employer located at Heathrow Airport, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee well-being, we provide comprehensive benefits including 24/7 GP access, mental health support, and a unique 'Get Fit' programme, ensuring our team members are supported both personally and professionally. Our focus on continuous improvement and professional development allows employees to grow their skills while contributing to the efficiency of aviation operations in a fast-paced, safety-critical setting.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Technology IT Business Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation and tech sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research ABM and understand their systems like INFORM and PDA tools. Be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for continuous improvement! During interviews, highlight any projects where you’ve enhanced system usability or optimised processes. This will demonstrate that you’re not just a fit for the role, but also someone who can drive innovation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at ABM. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Systems & Technology IT Business Partner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Systems & Technology IT Business Partner role. Highlight your experience with operational systems, especially in aviation or transport/logistics tech. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've improved system usability or worked with stakeholders, and show us your passion for aviation operations.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and come up with innovative solutions, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at ABM!
How to prepare for a job interview at ABM UK
✨Know Your Systems
Familiarise yourself with the specific systems mentioned in the job description, like INFORM and PDA-based workforce systems. Be ready to discuss how you've used similar technologies in past roles and how you can optimise their use in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in previous positions. Highlight your ability to prioritise effectively under pressure, as this role requires quick thinking and effective solutions in live operational settings.
✨Build Relationships
Demonstrate your understanding of stakeholder management by discussing how you've successfully partnered with different teams in the past. Emphasise your communication skills and how you can translate operational needs into system requirements.
✨Continuous Improvement Mindset
Be ready to share your experiences with process optimisation and technology improvements. Discuss any projects you've led that resulted in enhanced usability or efficiency, and how you measure the success of these initiatives.
