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- Tasks: Lead strategic partnerships and stakeholder relationships in the aviation sector at Heathrow Airport.
- Company: Join ABM, a global leader in integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Make a real impact in aviation by driving collaboration and enhancing customer experiences.
- Qualifications: 10+ years in aviation with strong relationship-building and negotiation skills required.
- Other info: Be part of a diverse team dedicated to creating smarter, connected spaces.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Heathrow Airport
Reporting to: Account Director
Working hours: Full Time
Salary: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Role overview and purpose
The Partnership & Stakeholder Director will lead the development and management of strategic partnerships and stakeholder relationships across the aviation sector at Heathrow Airport. This role is pivotal in driving collaboration with airlines, airports, regulators, industry bodies, and technology partners to improve operational efficiency, enhance customer experience, and support revenue growth. Working closely with Airlines, operations, commercial, and corporate teams, the role will ensure strong relationships across the aviation ecosystem and drive customer-focused growth initiatives aligned to ABM's strategic objectives.
Key responsibilities
- Airline and operational liaison
- Act as the lead liaison with airline partners (AOC), ensuring a positive and collaborative relationship across the Airport
- Maintain ABM's trusted relationship as the main escalation point to and from airline stakeholders
- Represent ABM in key stakeholder meetings to maintain high levels of engagement and collaboration
- Work closely with Airline colleagues to ensure a positive service is delivered to passengers
- Strategic partnership development
- Identify, negotiate, and manage strategic partnerships with airlines, airports, OEMs, technology providers, and service vendors
- Develop joint initiatives that align with ABM's long-term goals and industry trends
- Stakeholder engagement
- Build and maintain strong relationships with regulators, government agencies, and industry associations
- Represent ABM at industry forums, conferences, and regulatory meetings
- Promote ABM's reputation and influence within the wider aviation community
- Commercial strategy & growth
- Drive partnership-led revenue streams and co-marketing opportunities
- Monitor industry trends and competitor activities to inform partnership strategies
- Collaborate with business development teams to unlock new commercial opportunities
- Represent ABM and act as the senior point of contact for escalations, commercial negotiations, and regulatory discussions
- Monitor market trends, regulatory developments, and competitor activities to inform business strategy
- Governance & compliance
- Ensure all agreements comply with aviation regulations and ABM's corporate governance standards
- Conduct risk assessments and manage due diligence processes for all alliances
- Maintain transparent partnership governance and performance reporting
- Crossâfunctional collaboration
- Work with operations, marketing, legal, and finance teams to deliver successful partnership initiatives
- Support digital transformation by developing technologyâfocused collaborations
- Act as a crossâfunctional bridge ensuring strategic initiatives align with ABM's operational framework
- Champion crossâdepartmental collaboration to ensure consistency in service quality and stakeholder communication
- Contribute to operational planning and stakeholder management at an executive level
- Provide operational support to the Operations/Account Director and deputise when required
- People leadership and organisational influence
- Deputise for the Account Director as required, providing leadership and ensuring high performance through clear direction, empowerment, and support
- Inspire, engage, and "win hearts and minds" to build a culture of excellence, accountability, and innovation
- Act as a visible and valuesâdriven leader, modelling ABM's principles of respect, trust, and integrity in all stakeholder interactions
Required skills and experience
- Exceptional relationshipâbuilding and influencing skills
- Strategic thinker with strong commercial and analytical acumen
- Excellent negotiation and contract management expertise
- Strong stakeholder management and communication skills across multiple levels
- Solid understanding of innovation and sustainability trends in aviation
Qualifications
- Bachelor's degree in business, Aviation Management, or a related field (Master's preferred)
- Minimum 10 years' experience in the aviation sector, with at least 5 years in senior partnership, stakeholder management, or commercial roles
- Proven record in negotiating and managing highâvalue partnerships
- Inâdepth knowledge of aviation regulations, industry standards, and emerging technologies
- Experience representing organisations within complex stakeholder and regulatory environments
Performance indicators
- Growth in partnershipâdriven revenue
- Stakeholder satisfaction and engagement scores
- Delivery of joint business initiatives and collaboration projects
- Compliance with regulatory and governance standards
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKâbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our website.
About ABM
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blueâchip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Partnership & Stakeholder Director in London employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Partnership & Stakeholder Director in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the aviation sector. Attend industry events, join relevant online forums, and donât be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream role!
â¨Tip Number 2
Prepare for those interviews! Research ABM and its values, and think about how your experience aligns with their goals. Practice common interview questions and have some examples ready that showcase your relationship-building skills and strategic thinking.
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Partnership & Stakeholder Director position.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the ABM team and contributing to their mission in the aviation sector.
We think you need these skills to ace Partnership & Stakeholder Director in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Partnership & Stakeholder Director role. Highlight your experience in aviation and partnership management, and show us how your skills align with our goals at ABM.
Showcase Your Achievements: Donât just list your responsibilities; we want to see your impact! Use specific examples of successful partnerships or initiatives you've led that demonstrate your strategic thinking and relationship-building skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at ABM UK
â¨Know Your Stakeholders
Before the interview, research the key stakeholders in the aviation sector, especially those related to Heathrow Airport. Understand their roles and how they interact with ABM. This will help you demonstrate your knowledge of the industry and show that you're ready to build strong relationships.
â¨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully led, particularly in high-value partnerships. Be ready to discuss your approach to contract management and how you ensure compliance with regulations. This will highlight your expertise and strategic thinking.
â¨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked across different departments to achieve a common goal. Be prepared to share how you facilitated communication and collaboration among teams, as this role requires strong cross-functional skills to drive partnership initiatives.
â¨Align with ABM's Values
Familiarise yourself with ABM's principles of respect, trust, and integrity. During the interview, reflect these values in your responses and interactions. Showing that you embody these principles will resonate well with the interviewers and demonstrate your fit within the company culture.
