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- Tasks: Lead a dynamic Helpdesk team, ensuring top-notch service delivery and support.
- Company: Join a reputable organisation managing the TfL M&E contract.
- Benefits: Enjoy a competitive salary, flexible night shifts, and opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real difference by leading a team that supports essential services.
- Qualifications: Proven leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Nights position 4 on 4 off: 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.
To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.
Key duties and accountabilities:
- Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
- Lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
- Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
- Log service requests by telephone and email.
- Ensure compliance with statutory and company procedures across all functions.
- Follow direction from management for any additional duties required.
- Ensure the helpdesk is managed and maintained according to team rotas.
- Check mailbox for any urgent or important email for TL's attention.
- Undertake any other ad hoc duties which reasonably fall within the remit of your role.
Requirements:
- Excellent communication skills in both email and telephone calls.
- Ability to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.
- Proven work experience as a team leader or supervisor.
- Good PC skills, especially MS Excel.
- Organizational and time-management skills.
- Decision-making skills.
- Degree in Management or training in team leading is a plus.
- Experience in using CAFM system or asset management system.
Helpdesk Team Leader Nights (TfL M&E Contract) in London employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader Nights (TfL M&E Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TfL or similar companies. A friendly chat can sometimes lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and helpdesk operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your experience in managing teams and dealing with customers. Use specific examples to demonstrate how you’ve maintained service delivery standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Team Leader Nights (TfL M&E Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Helpdesk Team Leader role. Highlight your leadership qualities and any relevant experience in managing teams or helpdesk operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in previous roles.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and professional. Pay attention to your email etiquette and make sure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Make sure you thoroughly understand the Helpdesk Team Leader position and its responsibilities. Familiarise yourself with the TfL M&E contract specifics, as well as the key duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you maintained service delivery standards and promoted a strong work ethic. This will give the interviewers confidence in your ability to supervise and support the helpdesk team effectively.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Whether it's through email or phone calls, be ready to discuss how you would handle communication with engineers, customers, and suppliers. A confident and clear communication style will set you apart.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach decision-making and problem-solving. Think of scenarios where you've had to make quick decisions or resolve conflicts within a team. This will showcase your organisational and time-management skills, which are essential for managing the helpdesk effectively.