At a Glance
- Tasks: Drive specialist vehicles at Heathrow, assisting passengers with reduced mobility.
- Company: Join a diverse team at a leading airport services company.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through the Perks app.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference by helping passengers and gaining valuable experience.
- Qualifications: 3 years driving experience and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
LOCATION: London Heathrow Airport
SHIFT PATTERN: 4 on 2 off, 40 hours per week
PAY RATE: Competitive
Overview
Working as a member of the PRS Airside Driver Team, you will drive the Company's specialist vehicles on the airfield to transfer passengers with reduced mobility (PRS's) from the aircraft to the terminal building or from the terminal building to the aircraft. The vehicles range from minibuses to Class 2 rigid heavy goods type vehicles, for which full training and instruction will be provided. You will also assist PRS's onto the aircraft, to their seat or into the ABM vehicles or terminal buildings, which involves passenger and manual handling techniques.
Key Responsibilities
- Complete the daily Vehicle Check Sheet, maintain vehicle reliability, and report any defects in line with procedures.
- Drive the Company vehicles safely and securely.
- Operate vehicles safely within close proximity to aircraft, using all safety systems.
- Maintain a clean and tidy vehicle at all times.
- Wear PPE at all times when operating airside.
- Deliver or collect passengers at the aircraft door and assist with seat or wheelchair transfer using safe manual handling techniques.
- Perform Customer Care Agent duties in the terminal as required, including escorting passengers through the terminal, security, and boarding flights or assisting PRS through to baggage reclaim.
- Inform the Allocator of job progress using PDA and radio.
- Observe all Heathrow airport airside driving requirements.
- Promote a safe and secure environment at all times.
- Operate company equipment after sufficient training (aisle chairs, slings, porta-ramp, tail lift).
- Adhere to accident and incident reporting procedures.
- Stay updated on airport notices (OANs/OSIs).
- Work the required roster and shift patterns, including early starts, late finishes, nights, weekdays, weekends, and bank holidays.
- Comply with all airport bylaws when operating airside.
Required Experience
- Maintain a professional image at all times.
- Handle pressurised situations calmly and reasonably.
- Passion for people and daily delivery of excellent customer service.
- Set a good example at all times.
- Previous airline or airport experience is desirable but not essential; full training will be provided.
- Experience in a similar role or driving larger vehicles is advantageous.
- Excellent communication skills.
- Reliability with strong punctuality and attendance.
- Calm and confident interaction with the public.
- Champion equality, inclusion, and diversity principles.
- Minimum 3 years of driving experience or licence held.
Essential Skills
- Valid Right to Work documentation.
- 5-year checkable employment/education history, ideally with no more than 5 references for vetting.
- Pass a basic DBS check.
- Overseas criminal record check if applicable.
- Available for very early morning shifts beyond normal public transport times.
- Obtain an airside pass for access to security-restricted areas.
- Willingness to work weekends and shifts.
- Full driving licence essential; categories C & D desirable, licence held for 3 years.
- Age 23 or over for insurance purposes.
- Obtain an airside driving permit, including a driving medical with colour-blind test.
- Good command of the English language, both verbal and written.
Benefits
- 24/7 GP: Domestic GP and version for immediate family.
- Mental health support and life-event counselling.
- Get Fit programme.
- Financial and legal support.
- Cycle-to-work scheme.
- Access Perks app with discounts, gift cards, cashback, and exclusive offers.
- Online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Help Bus Driver in London employer: ABM UK
At ABM, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises diversity and inclusion. Our Help Bus Drivers at London Heathrow Airport benefit from competitive pay, comprehensive training, and a range of employee support services, including mental health counselling and a Get Fit programme, ensuring both personal and professional growth in a dynamic airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Bus Driver in London
✨Tip Number 1
Get to know the company! Research ABM and their values, especially around diversity and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your driving skills and customer service techniques. Since you'll be working with passengers with reduced mobility, demonstrating your ability to handle pressurised situations calmly will set you apart from other candidates.
✨Tip Number 3
Network with current employees or join relevant groups online. This can give you insider tips on what it's like to work at Heathrow and how to ace the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your driving experience and any customer service roles you've had to catch their eye right away.
We think you need these skills to ace Help Bus Driver in London
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for helping others shine through! Mention any previous experience where you’ve provided excellent customer service or assisted people, especially in high-pressure situations.
Highlight Relevant Experience:Even if you haven't worked in an airport before, think about any driving experience you have, especially with larger vehicles. Make sure to include this in your application to show us you're ready for the role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ABM UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Help Bus Driver. Familiarise yourself with the responsibilities, especially around passenger care and vehicle operation. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this job involves assisting passengers with reduced mobility, highlight any previous experience in customer service or working with diverse groups. Be ready to share examples of how you've handled challenging situations calmly and effectively.
✨Safety First!
Brush up on safety protocols related to driving airside at airports. Be prepared to discuss how you would maintain vehicle reliability and adhere to safety systems while operating close to aircraft. This shows your commitment to safety and professionalism.
✨Dress the Part
Even though it’s an informal setting, dressing smartly can make a great first impression. Wear something professional that reflects your understanding of the role's importance, and don’t forget to bring any necessary documentation like your driving licence.
