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- Tasks: Greet passengers and ensure legendary service at Heathrow Airport.
- Company: Join a dynamic team at one of the world's busiest airports.
- Benefits: Earn £14.71 per hour with flexible shifts and great team spirit.
- Why this job: Be part of an exciting environment and enhance passenger experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for career growth in a fast-paced setting.
The predicted salary is between 11 - 17 £ per hour.
LOCATION: Heathrow Airport
SHIFT PATTERN: 4 on 2 off
WORKING HOURS: 40 HOURS PER WEEK
PAY RATE: £14.71 per hour
Main Duties & Responsibilities:
- To greet all passengers at the host desk ensuring that high standards of service are maintained.
- The Host should ensure that they provide all passengers with legendary service, assess requirements of the passenger and allocate Customer Service Agent (CSA).
- Working as a member of the Host team, you will also be responsible for assisting with leading the operation on a day‑to‑day basis in collaboration with the management team.
- Ensuring team members assigned to the shift follow operational, quality, legislative and Company guidelines.
- You will also be responsible to ensure customers receive a positive, safe and enhancing experience whilst at Heathrow Airport.
- To man the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.
- Ensure that all passengers are booked into the tracking and allocation system.
- Ensure all jobs are allocated to the CSA's mobile device (PDA).
- Ensure full customer service is provided to all passengers at each hosting point.
- Ensure you fully adhere to the SLA times for all passengers both landside and airside.
Customer Experience Host in London employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Host in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working at Heathrow Airport.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Host role. Highlight any relevant experience you have in customer service and teamwork, as these are key to providing legendary service at our host desk.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Experience Host. Familiarise yourself with the duties like greeting passengers, managing the host desk, and ensuring high service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing legendary service, be ready to share examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your ability to assess needs and deliver exceptional service.
✨Teamwork is Key
As a Customer Experience Host, you'll be working closely with a team. Prepare to discuss how you've successfully collaborated with others in previous roles. Highlight any leadership experiences or times when you helped guide a team to achieve a common goal.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations, prioritising tasks, and adhering to guidelines. Practising your responses will help you feel more confident and articulate during the interview. Consider doing mock interviews with a friend to refine your answers.
