Cleaning Manager - Back of House & Waste in London

LOCATION: OLYMPIA, London

SHIFT PATTERN: 5 out of 7 days, 50 hours per week

SALARY: £45,000 per year

The Back of House (BOH) & Waste Manager is responsible for overseeing all BOH cleaning and waste-management operations across the Olympia Estate. This role ensures that waste is handled safely, efficiently, and in full alignment with the estate's environmental and recycling strategy. The postholder manages BOH cleaning teams and waste subcontractors, maintains high operational standards across service areas, and ensures that all waste processes, from segregation to collection, run smoothly.

A critical part of this role is driving tenant and occupier compliance with waste procedures, offering training and guidance as needed, and ensuring estate-wide adherence to recycling best practices. The manager also supports event operations by coordinating waste services during peak activities, maintaining clear and safe BOH routes, and responding promptly to operational issues.

During the estate's operational mobilisation, the Back of House & Waste Manager will also be responsible for supporting overarching, sitewide cleaning services and operational cleaning requirements. During this period, the postholder will deputise for the Operations Manager as required, ensuring continuity of day-to-day estate operations and providing leadership support across cleaning and BOH services.

Main Duties & Responsibilities:

• Waste Management & Compliance: Oversee daily waste handling, segregation, storage, and all waste collections. Ensure all processes comply with environmental legislation, health & safety standards, and the estate's recycling policies. Drive tenant and occupier compliance with waste procedures, offering coaching and best-practice guidance. Maintain accurate data on waste volumes, recycling rates, and contractor performance.
• Back of House Operations: Maintain BOH routes, service corridors, loading bays, and waste areas to a high operational and cleanliness standard. Supervise BOH cleaning teams and subcontractors. Conduct routine inspections and address issues promptly. Oversee the safe use, maintenance, and availability of waste-handling equipment (compactors, balers, containers, etc).
• Contractor & Team Management: Coordinate BOH staff and waste-management suppliers in accordance with SLAs and KPIs. Support staff onboarding, training, and ongoing performance development. Manage resource planning to ensure appropriate staffing levels. Manage and order stock. Schedule periodic and reactive works within the team.
• Health, Safety & Compliance: Ensure all BOH areas follow health, safety, fire, and hygiene standards. Conduct risk assessments and implement controls. Report hazards, incidents, and noncompliance, taking corrective actions as needed. Ensure that all equipment is kept clean, well maintained and in a safe working order and compliant. Communicate effectively within the team. Ensure that you and the team wear protective clothing (PPE) and comply with Health & Safety legislation and policies. Take responsibility for training of staff and recording of that training.

Essential Skills & Experience:

• Experience in waste management, BOH operations, or facilities management.
• Strong understanding of waste compliance, recycling processes, and sustainability practices.
• Ability to manage teams and contractors with strong leadership and communication skills.
• Strong organisational skills and problem-solving capability.
• Comfortable operating in a fast-paced environment, including event-based operations.
• Full UK Drivers license.

Desirable:

• IOSH/NEBOSH or equivalent H&S qualification.
• Experience in large estates, venue environments, or mixed-use sites.
• Familiarity with waste-handling equipment (compactors, balers, etc).

Person Specification:

• Proactive, solution-driven, and operationally focused.
• Strong attention to detail and commitment to maintaining high standards.
• Ability to work flexibly and adapt to changing operational needs.
• Strong communication and collaboration with internal and external stakeholders.

Benefits:

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.

For More Information About ABM's Benefits, Visit Our Website.

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.