At a Glance
- Tasks: Lead a team to ensure the shopping centre is spotless and welcoming for customers.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Make a real difference in a busy environment while developing your leadership skills.
- Qualifications: Experience in cleaning supervision and strong communication skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
LOCATION: Guildhall Shopping Centre, Exeter
SHIFT PATTERN: 42 hours per week, 4 on 4 off (12 hour shifts)
PAY RATE: Competitive
ROLE OVERVIEW AND PURPOSE
We are seeking a dedicated and experienced Shopping Centre Cleaning Supervisor to join our team at the Guildhall shopping centre, Exeter. The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment. This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.
Main Duties & Responsibilities
- Work hands-on alongside the cleaning team while supervising cleaning operations.
- Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures.
- Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively.
- Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes.
- Conduct regular quality inspections and complete audit documentation.
- Deliver training and ongoing development to cleaning staff (BICS training experience advantageous).
- Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner.
- Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory.
- Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work.
- Promote a proactive approach to maintaining standards during peak footfall periods.
- Support with any client/customer requests.
Requirements
- Previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment.
- Strong knowledge of cleaning procedures, techniques, and industry best practice.
- Excellent communication skills.
- Proven leadership and team management ability.
- Confident in handling customer complaints and resolving issues professionally.
- Strong organisational and time management skills.
- High attention to detail and commitment to maintaining quality standards.
- Ability to work flexible hours, including evenings, bank holidays and weekends as required.
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
For more information about ABM's benefits, visit our careers page.
Housekeeping Supervisor employer: ABM UK
ABM is an exceptional employer located in Cobham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, ABM ensures that its Security Officers are not only equipped to excel in their roles but also feel valued and supported in their personal lives. Join a team that is dedicated to creating safer, cleaner spaces while fostering a diverse and inclusive environment.
