At a Glance
- Tasks: Lead the implementation of ABM Connect, enhancing client operations and user experience.
- Company: Join ABM, a top facilities services provider transforming industries with innovative tech.
- Benefits: Enjoy competitive salary, 24/7 GP access, mental health support, and exclusive perks.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact by bridging technology and operations in a dynamic environment.
- Qualifications: Experience in system implementation and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
REPORTING TO: Innovation Enablement Manager
LOCATION: Based at Heathrow HQ and as required on client sites (UK & Ireland)
SHIFT PATTERN: Mon-Fri 8am to 5pm, 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
ABM is a leading facilities services provider delivering integrated solutions across a wide range of industries. As part of our digital transformation strategy, ABM Connect is our proprietary platform that enhances service delivery through real-time data, workforce enablement, and client transparency. The ABM Connect Implementation Analyst plays a critical role in deploying this platform across new and existing client sites. This is a client-facing, delivery-focused role responsible for configuring, implementing, and embedding ABM Connect to drive operational efficiency, improve service visibility, and enhance client experience. You will act as the bridge between technology and operations, ensuring successful system deployment, user adoption, and ongoing optimisation. The role combines elements of business analysis, system implementation, stakeholder management, and change enablement.
KEY RESPONSIBILITIES
- Implementation & Delivery
- Lead end-to-end implementation of ABM Connect across client sites, from initiation through to go-live and stabilisation
- Configure and prepare systems based on client-specific operational requirements
- Conduct system setup, data configuration, and user provisioning
- Provide on-site and remote go-live support to ensure smooth transition
- Contribute to data governance practices, including data quality, ownership, and lineage
- Client Engagement & Stakeholder Management
- Work closely with operational leaders, clients, and internal stakeholders to gather and validate requirements
- Act as a trusted advisor to clients on how to maximise value from ABM Connect
- Deliver product demonstrations and support business development activities where required
- Maintain clear communication and governance throughout implementation lifecycle
- Training & Adoption
- Design and deliver training for frontline employees, supervisors, and management teams
- Identify and develop “super users” within client organisations to support ongoing adoption
- Drive change management initiatives to ensure successful embedding of the platform
- Monitor system usage and adoption, proactively addressing gaps
- Data & Insights
- Support the setup and validation of client data within the platform
- Interpret and present dashboards and insights to clients and operational teams
- Ensure data accuracy, integrity, and alignment with operational processes
- Continuous Improvement & Support
- Monitor post-implementation performance and identify opportunities for optimisation
- Provide ongoing support and troubleshooting for deployed solutions
- Collaborate with product and technology teams to feed back enhancements and user needs
- Contribute to the evolution of ABM Connect through structured feedback and innovation
- Project & Governance
- Manage implementation plans, timelines, and deliverables across multiple sites
- Coordinate logistics such as training schedules, hardware provisioning, and onboarding activities
- Ensure compliance with governance, reporting, and quality standards
- Support the development of scalable implementation methodologies and best practices
REQUIRED SKILLS AND EXPERIENCE
- Proven experience in system implementation, business analysis, or technology delivery roles
- Strong stakeholder management and client-facing experience
- Experience delivering projects end-to-end, including planning, execution, and go-live
- Ability to translate business requirements into practical system configurations
- Experience with digital platforms, SaaS products, or operational technology solutions
- Strong data literacy, with the ability to interpret and present insights
- Excellent communication, training, and facilitation skills
- Understanding of change management and user adoption strategies
- Ability to manage multiple projects and priorities in a fast-paced environment
- Desirable: Experience in facilities management, aviation, or service-led industries
- Familiarity with workforce management, task management, or work order systems
- Exposure to dashboards, reporting tools, or Power Platform technologies
- Project management certification or equivalent experience
PERSONAL ATTRIBUTES
- Strong problem-solving mindset with a focus on practical, scalable solutions
- Highly organised with attention to detail and delivery quality
- Confident working in client-facing environments
- Collaborative and able to influence across technical and operational teams
- Adaptable and comfortable working in both structured and evolving environments
- Outcome-driven with a focus on client value and operational impact
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our About ABM.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Implementation Analyst in Hounslow employer: ABM UK
ABM is an exceptional employer, offering a dynamic work environment at our Heathrow HQ, where innovation meets operational excellence. With a strong focus on employee well-being, we provide comprehensive benefits including 24/7 GP access, mental health support, and opportunities for professional growth through training and development. Join us to be part of a collaborative culture that values diversity and empowers you to make a meaningful impact in the facilities services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Analyst in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ABM or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to implementation and client engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of past projects where you’ve successfully implemented systems or improved processes. This will help us see how you can add value to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on our radar as we make decisions.
We think you need these skills to ace Implementation Analyst in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in system implementation and stakeholder management. We want to see how your skills align with the role of Implementation Analyst, so don’t hold back!
Showcase Your Communication Skills:Since this role is client-facing, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with clients and stakeholders.
Highlight Relevant Experience:Don’t forget to mention any previous experience with digital platforms or SaaS products. We’re looking for candidates who can hit the ground running, so make sure to showcase your relevant skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ABM UK
✨Know the ABM Connect Platform
Familiarise yourself with the ABM Connect platform and its features. Understand how it enhances service delivery and client experience, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your ability to communicate effectively and act as a trusted advisor, as these skills are crucial for the Implementation Analyst position.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific challenges you've faced in system implementation or project delivery. Share how you approached these problems and the practical solutions you implemented, showcasing your analytical skills.
✨Prepare for Change Management Questions
Since the role involves driving user adoption and change management, think about your experiences in these areas. Be prepared to discuss strategies you've used to ensure successful embedding of new systems and how you’ve supported teams through transitions.
