At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for our team.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
- Why this job: Be part of a dynamic IT team and make a real impact on user experience.
- Qualifications: 2+ years in desktop support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
LOCATION: UK Head Office, Heathrow and client sites as required
SHIFT PATTERN: M-F 08:00 - 17:00, 40 hours per week
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
The deskside support technician is an essential member of the IT support team, responsible for delivering high quality desktop support services to our internal users at our corporate headquarters in UK, Ireland and client sites. This role requires a proactive and communications focused individual who can efficiently troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. The deskside support technician will work closely with other IT team members to provide comprehensive support, including hardware and software troubleshooting, user assistance and IT asset management.
KEY RESPONSIBILITIES
- Provide onsite and remote desktop support to internal users, addressing hardware and software related issues.
- Install, configure, and maintain operating systems, applications and software updates.
- Perform routine maintenance and health checks on IT equipment to ensure optimal performance.
- Assist with the setup and deployment of new hardware and software for internal users.
- Collaborate with other IT team members to escalate and resolve complex technical problems.
- Document support activities, resolutions and maintain an accurate record of IT assets.
- Ensure compliance with company IT policies, security protocols and data protection regulations.
- Participate in IT projects, such as system upgrades, migrations and rollouts.
- Maintain a high level of customer service and communicate effectively with users to understand their needs and provide appropriate solutions.
- Monitor and manage helpdesk tickets, ensuring a timely resolution and closure.
- Stay updated with the latest industry trends, technologies and best practices to continuously improve support services.
REQUIRED SKILLS AND EXPERIENCE
- Minimum 2+ years’ experience in desktop support.
- Proficiency in troubleshooting and resolving hardware and software issues in a corporate environment.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Azure/Office 365 + Intune Management, and other enterprise applications.
- Excellent interpersonal skills and communications skills.
- Experience in handling multiple tasks and prioritising effectively.
- Strong customer service orientation with a focus on user satisfaction.
- Experience in managing helpdesk tickets and tracking issues through to resolution.
- Strong attention to detail and accuracy in documentation.
- Ability to work effectively within a team and independently.
- Relevant certifications (CompTIA/Microsoft) are advantageous.
- Full driving license.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Deskside Support Technician in Hounslow employer: ABM UK
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 24/7 GP access, mental health support, and a focus on work-life balance, employees at our UK Head Office in Heathrow can thrive in a collaborative environment while contributing to innovative solutions in the facility management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Technician in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ABM or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently troubleshoot common hardware and software issues. Practising with mock interviews can help you articulate your problem-solving process.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. This will highlight your commitment to user satisfaction, which is key for a Deskside Support Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the role.
We think you need these skills to ace Deskside Support Technician in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in desktop support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our IT support team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:Be specific about your technical expertise, especially with Windows, macOS, and any relevant certifications. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ABM UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as any relevant software like Active Directory and Office 365. Being able to confidently discuss your troubleshooting methods and past experiences will show that you're the right fit for the deskside support role.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you’ve effectively resolved issues while keeping users informed and satisfied.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common technical issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process and problem-solving skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the deskside support role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
