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- Tasks: Ensure a safe and enjoyable shopping experience for visitors at Eden Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Be the friendly face that helps customers while gaining valuable experience in customer service.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 28000 - 29000 £ per year.
LOCATION: Eden Shopping Centre, High Wycombe HP 11 2DQ
SHIFT PATTERN: Thursday-Monday, 38 hours per week
PAY RATE: £13.59 per hour
ROLE OVERVIEW AND PURPOSE
Your responsibilities will be looking out for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
KEY RESPONSIBILITIES
- Responding to both written and verbal enquiries from Customers
- Directing Customers to required stores within the Centre
- Transferring telephone calls to Management staff
- Selling Eden Centre gift cards and reconciling cash at the end of the day
- Health and Safety checks
- Reporting and logging maintenance jobs
- Maintaining stock levels of Centre leaflets and signage
- Creating a rapport with staff in stores and maintaining contact
REQUIRED SKILLS AND EXPERIENCE
- Verbal and written English is essential due to the nature of the business
- Flexible and adaptable
- Good team player
- Attention to detail
- Friendly disposition
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
Customer Services Operative in High Wycombe employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative in High Wycombe
✨Tip Number 1
Get to know the company! Research ABM and the Eden Shopping Centre. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers, being able to express yourself clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at the Centre. A friendly chat can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at ABM.
We think you need these skills to ace Customer Services Operative in High Wycombe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly disposition and how you can connect with customers.
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Operative. Highlight your experience in responding to customer enquiries and any relevant skills that match the job description. We love seeing how you fit into our team!
Attention to Detail: Pay close attention to your spelling and grammar. Since verbal and written English is essential for this role, a polished application will show us that you’re detail-oriented and serious about the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Operative. Familiarise yourself with the key tasks like responding to customer enquiries and conducting health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves interacting with the public, it's crucial to highlight your friendly disposition and ability to create rapport. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. This will showcase your interpersonal skills and adaptability.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult customer or managing a safety concern. Practise your responses to these scenarios, focusing on how you would maintain a pleasant shopping experience for customers while ensuring their safety.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance not only reflects professionalism but also shows respect for the interviewers and the company culture. Aim for a polished look that aligns with the customer service environment.