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- Tasks: Lead daily operations at The Gyle, ensuring safety and cleanliness.
- Company: Join ABM, a leading provider of facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in a vibrant shopping centre environment.
- Qualifications: Experience in management roles and a valid SIA licence required.
The predicted salary is between 39000 - 39000 £ per year.
LOCATION: Gyle Shopping Centre, Edinburgh EH12 9JY
SHIFT PATTERN: VARIOUS 4 DAYS OVER 7, 40 hours per week
SALARY: £39,000 per annum
ROLE OVERVIEW AND PURPOSE
To support the on-site operational delivery of soft services at The Gyle to the premium standards expected by both ABM and The Gyle Centre Management. The Duty Manager acts as the first-line operational manager on site, holding responsibility for the safe, secure and effective day-to-day operation of the Centre during assigned duty periods. The role requires visible leadership, sound judgement and the ability to manage live operational issues before escalation to Centre or Client Management where appropriate. The postholder is responsible for ensuring that the shopping centre, both internally and externally including public areas, service yards, access roads, washrooms and back-of-house areas is clean, safe and secure, and maintained through a planned and proactive approach.
KEY RESPONSIBILITIES
- Manage the day-to-day operation of Security and Cleaning services at The Gyle in line with company policies, procedures and service specifications
- Act as the first point of operational management control on site, addressing issues and incidents as they arise during duty periods
- Provide visible leadership across the Centre, ensuring high standards of safety, security, cleanliness and presentation are maintained
- Support and liaise with the Centre Management Team, providing operational updates as required
- Ensure Security and Cleaning teams consistently meet service and customer experience standards
- Support colleague training, development, wellbeing and health & safety compliance
- Ensure all SIA licensing, vetting and compliance requirements are maintained
- Support the development of security skills, emergency response readiness and on-site capability
- Maintain flexibility to meet changing operational demands and identify opportunities for service improvement
- Control staff deployment, rotas, payroll inputs and manning levels during duty periods
- Carry out site inspections and audits to ensure standards are consistently achieved
- Manage incidents and accidents, ensuring correct response, reporting and escalation
- Ensure all risk assessments, method statements and site instructions remain current
- Ensure the safe and correct use of equipment and cleaning chemicals in line with COSHH
- Support event operations and ensure appropriate staffing and resources are in place
- Maintain accurate logs, reports and records, completing all required documentation
- Foster strong working relationships with retailers, contractors and stakeholders on site
- Promote a one team approach between ABM and Gyle Centre Management
- Undertake any reasonable duties necessary to support the effective operation of the Centre
REQUIRED SKILLS AND EXPERIENCE
- Proven experience working in a Duty Manager, site supervisor or first-line management role within a live operational environment
- Valid SIA licence with practical experience in security operations
- Demonstrable experience overseeing or supporting cleaning operations, with an understanding of service standards and site presentation
- Experience operating as the first point of management control for incidents, issues and operational decisions
- Strong understanding of health & safety requirements within a public, high-footfall environment
- Confident managing and directing frontline teams across shifts
- Experience dealing with incidents, emergency response and escalation procedures
- Able to make sound, timely decisions under pressure while maintaining control of the site
- Clear and effective communicator, both verbally and in writing
- Competent in completing logs, reports, incident records and shift handovers
- Comfortable liaising with Centre Management, retailers and stakeholders when required
- Well organised, reliable and able to manage competing priorities during live operation
Personal Attributes
- Proven experience delivering security and cleaning services to a high standard
- Experience operating in a Duty Manager or first-line site management role
- Strong understanding of customer service in a public-facing environment
- Self-motivated, organised and confident operating in a live setting
- Ability to prioritise, make decisions and remain calm under pressure
- Strong interpersonal, organisational and communication skills
- Able to take responsibility and operate with minimal supervision while following agreed escalation routes
- Good IT literacy
- Excellent written and spoken English
Benefits
We are proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers
- Search for resources and tools on topics ranging from family and life to health, money and work
- Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our website.
Duty Manager in Hermiston employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Hermiston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Duty Manager role.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on showcasing your leadership skills and ability to handle operational issues, just like the job description highlights.
✨Tip Number 3
Be proactive! If you see a job you like, don’t wait around. Apply through our website and follow up with a friendly email. Show them you’re genuinely interested and ready to take on the responsibilities of a Duty Manager.
✨Tip Number 4
Tailor your approach! When you get the chance to chat with potential employers, make sure to highlight your experience in security and cleaning operations. They want to know you can maintain high standards and manage teams effectively, so let that shine through!
We think you need these skills to ace Duty Manager in Hermiston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in managing operations, especially in security and cleaning services, to show us you’re the right fit for The Gyle.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Share specific examples of how you’ve provided visible leadership and managed incidents effectively. This will help us understand your approach to operational management.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a good communicator, so make sure your written English shines through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ABM UK
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with operational management, security protocols, and cleaning standards. This will help you answer questions confidently and show that you're ready to take charge.
✨Showcase Your Leadership Skills
As a Duty Manager, visible leadership is crucial. Prepare examples from your past experiences where you've successfully led a team or managed a crisis. Highlight how you maintained high standards and ensured safety and security in a busy environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your decision-making under pressure. Think about past incidents you've handled and how you resolved them. Be clear about your thought process and the steps you took to ensure safety and compliance.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully, demonstrating your ability to liaise with various stakeholders.