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- Tasks: Manage incoming requests and provide top-notch customer support for engineering services.
- Company: Leading facilities management company in the UK with a dynamic work culture.
- Benefits: Structured shift pattern, competitive pay, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in customer service every day.
- Qualifications: Strong communication skills and a background in customer service preferred.
- Other info: Exciting role with a focus on teamwork and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
A leading facilities management company in the UK is seeking a Helpdesk Operative to manage incoming requests for engineering services. The ideal candidate will demonstrate exceptional communication and organizational skills, providing a high standard of customer support.
Responsibilities include:
- Managing service requests
- Ensuring compliance with procedures
- Prioritizing urgent tasks
A background in customer service and familiarity with CAFM systems are desirable. This role offers a structured shift pattern in a dynamic environment.
Helpdesk Operator - Support (4-on/4-off, Day Shift) employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator - Support (4-on/4-off, Day Shift)
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and service requests. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or prioritised urgent requests in past roles. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Helpdesk Operator - Support (4-on/4-off, Day Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and organisational skills, as these are key for the Helpdesk Operator role. We want to see how your experience aligns with managing service requests and providing top-notch customer support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention any relevant experience with CAFM systems and how you handle urgent tasks, so we can see your problem-solving skills in action.
Showcase Your Customer Service Experience: Since this role is all about customer support, make sure to highlight any previous roles where you've excelled in this area. We love seeing examples of how you've gone above and beyond to help customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ABM UK
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Operator and the specific responsibilities mentioned in the job description. Brush up on your knowledge of CAFM systems and be ready to discuss how your previous customer service experience aligns with the requirements.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively handled customer queries or resolved issues in the past.
✨Organise Your Thoughts
Given the need for strong organisational skills, think about how you prioritise tasks in a busy environment. Be prepared to share specific instances where you successfully managed multiple requests or urgent situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for managing service requests, or how they measure success in this position.
