At a Glance
- Tasks: Be the friendly face of our Guest Services team, welcoming guests and creating memorable experiences.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, discounts, and a cycle to work scheme.
- Other info: Flexible hours on weekends with opportunities for personal growth and development.
- Why this job: Meet new people, work in a dynamic environment, and make a real impact on guest experiences.
- Qualifications: Confident communicator with a genuine desire to assist customers and excellent organisational skills.
Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We’re on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role – whether you’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We’ll teach you the rest.
- Promote a welcoming and inclusive environment for Guests, residents and colleagues
- Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
- Professionally communicate with guests through telephone and email
- Participate and assist with all Centre events
- Comfortable working indoors and outdoors, whatever the weather
- Be observant and report any safety or maintenance concerns
- Liaison with other departments and brand partners
- Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
- Be willing to learn, adapt and take on new training as needed
- Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
- Working Friday, Saturday and Sunday
Required Skills and Experience
- Confident communicator
- Enthusiastic
- Genuine desire to assist customers
- Excellent telephone manner and written English
- Effective time management skills
- Excellent organisational skills
- Knowledge of IT
- Flexible and willing to adjust to needs of the business
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
Guest Services Host employer: ABM UK
ABM is an exceptional employer located in Cobham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, ABM ensures that its Security Officers are not only equipped to excel in their roles but also feel valued and supported in their personal lives. Join a team that is dedicated to creating safer, cleaner spaces while fostering a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ABM UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ABM UK
Don't be shy about reaching out to ABM UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ABM UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ABM UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
